Harold Clausen
Greensboro,NC
Summary
Dynamic Owner/Operator at Smoothie King Franchises Inc. with a proven track record in operations management and staff training. Successfully implemented inventory systems, enhancing efficiency and customer satisfaction. Skilled in business planning and sales negotiation, fostering strong supplier relationships to optimize costs and drive profitability. Committed to delivering exceptional service and operational excellence.
Knowledgeable [Desired Position] with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Smoothie King Franchises Inc.
07.2013 - Current
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Implemented inventory management systems to streamline stock control processes.
- Trained staff on best practices for service delivery and operational procedures.
- Developed marketing strategies to increase brand visibility and attract new customers.
- Established relationships with suppliers to optimize procurement processes and reduce costs.
- Conducted market research to identify trends and adapt offerings accordingly.
- Oversaw financial management, including budgeting and expense tracking, to maintain profitability.
- Ensured compliance with health and safety regulations in all operational activities.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Bachelor of Science - Microbiology
Louisiana State University
Baton Rouge, LA12-2003
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Staffing
Accomplishments
- Earned Class A Doubles, Triples and Tanker Endorsements.
Timeline
Owner/Operator
Smoothie King Franchises Inc.
07.2013 - Current
Bachelor of Science - Microbiology
Louisiana State University