Harold Craft
Jackson
Summary
Proactive leader with a strong background in customer relations and training development. Known for streamlining operations and implementing effective cost-saving measures. Prepared to leverage skills to foster exceptional service and drive sales growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
General Manager
BG's Olde Tyme Deli
04.2023 - 08.2025
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Developed and implemented strategic marketing initiatives to increase brand awareness and sales.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Led staff recruitment, training, and performance evaluations to build a skilled team.
- Streamlined operational workflows, enhancing efficiency across all departments.
- Cultivated vendor relationships to negotiate favorable pricing and improve supply chain management.
- Established compliance protocols to adhere to health regulations and safety standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Owner/Operator
Jackson Lanes Bowling Center
10.2016 - 12.2022
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented staff training programs to enhance team performance and operational efficiency.
- Developed promotional strategies to increase customer engagement and boost revenue streams.
- Oversaw budgeting processes, maintaining financial controls and optimizing resource allocation.
- Established maintenance schedules for bowling equipment to minimize downtime and ensure safety standards.
- Analyzed market trends to adapt business strategies and improve competitive positioning.
- Led conflict resolution efforts, enhancing customer experience and promoting positive relationships within the community.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Operated with safety and skill to avoid accidents and delays.
Warehouse Inventory Specialist
Proctor & Gamble
09.1997 - 09.2016
- Managed inventory control processes to ensure accurate stock levels and timely replenishments.
- Implemented system improvements to enhance operational efficiency and reduce discrepancies.
- Trained new staff on inventory management systems and best practices for accuracy.
- Collaborated with cross-functional teams to streamline logistics and distribution operations.
- Analyzed inventory data to identify trends and optimize stock management strategies.
- Established protocols for safety compliance and proper handling of hazardous materials in the warehouse.
- Resolved any inventory discrepancies by conducting thorough investigations and adjusting records accordingly.
- Conducted weekly cycle counts to maintain accurate inventory records and identify discrepancies promptly.
- Improved order accuracy with thorough inventory audits and regular stock checks.
- Managed and maintained an efficient warehouse layout, maximizing storage space and facilitating easy access to materials.
- Handled returns processing promptly, inspecting damaged goods for proper disposal or restocking as appropriate.
- Collaborated with purchasing department to ensure timely delivery of products and accurate inventory counts.
- Ensured compliance with company policies and industry regulations regarding hazardous material handling and storage.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Education
No Degree - Autobody Technician
Nashville Auto Diesel College
Nashville, TN06-1990
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Training and development
- Inventory control
- Employee scheduling
- Verbal and written communication
- P&L management
- Labor cost controls
- Customer retention
- Vendor relationships
- Employee development
- Facility management
- Staffing
- Purchasing
- Quality management
- Cost reductions
- Vendor negotiations
Timeline
General Manager
BG's Olde Tyme Deli
04.2023 - 08.2025
Owner/Operator
Jackson Lanes Bowling Center
10.2016 - 12.2022
Warehouse Inventory Specialist
Proctor & Gamble
09.1997 - 09.2016
No Degree - Autobody Technician
Nashville Auto Diesel College