Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harold Flores

Brownsville,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Agent Representative

Advance Call Center Technology
08.2023 - 09.2023
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Game Room Assistant

Peter Piper's Pizza
02.2022 - 02.2023
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Education

General Studies -

Texas Southmost College
Brownsville, TX
05.2025

Skills

  • Sales Expertise
  • Lotus Notes
  • Fleet Dispatching
  • Business Development Understanding
  • Retail Sales Customer Service
  • Active Listening
  • Product Organization
  • Team Development
  • Minute Taking

Timeline

Agent Representative

Advance Call Center Technology
08.2023 - 09.2023

Game Room Assistant

Peter Piper's Pizza
02.2022 - 02.2023

General Studies -

Texas Southmost College
Harold Flores