Harold Flores
Los Angeles,USA
Summary
Skilled in providing top-notch support in dining room and bar settings, ensuring seamless service and customer satisfaction. Possess strong knowledge of food service protocols and bar maintenance, with ability to adapt quickly to fast-paced environments. Demonstrated success in improving workflow efficiency and collaborating effectively with kitchen and bar staff to meet service objectives. Committed to maintaining cleanliness and organization standards to enhance dining experience.
Overview
6
6
years of professional experience
Work History
Food Runner
Cipriani
Beverly Hills, California
01.2024 - 07.2024
- Coordinated with kitchen staff to ensure timely food preparation and presentation.
- Maintained cleanliness and organization of service areas throughout shifts.
- Communicated guest dietary restrictions to kitchen for accurate meal preparation.
- Monitored dining area for guest needs, ensuring a welcoming atmosphere.
- Trained new food runners on operational protocols and customer service standards.
- Collaborated with team members to enhance overall dining experience for guests.
- Delivered food to guests in a timely manner while following safety protocols.
- Ensured that all orders were correct before leaving the kitchen area.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Assisted in training new staff members on restaurant operations and procedures.
- Removed dishes and glasses from tables for cleaning.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Responded promptly to customer inquiries and requests for additional items or services.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
Expo/Food Runner/Server Assistant/Barback
Cameo Beverly Hills Hotel
Los Angeles, USA
10.2018 - 01.2024
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Assisted servers in serving food and beverages
- Collected and delivered dishes to the kitchen
- Reset tables to make sure they are ready for the next guests
- Polish glasses and squeezing out juices for the bar
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Stocked customer service stations with paper products or beverage preparation items.
- Greeted and welcomed customers as they arrived at the restaurant.
- Managed inventory and supplies to ensure materials were available when needed.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Sliced and pitted fruit used to garnish drinks.
Expo/Food Runner
Yamashiro Hollywood
Los Angeles, USA
10.2021 - 11.2022
- Memorized restaurant's meal pairings, along with ample knowledge of restaurant's fish or sushi items such as 'rolls' and the Japanese word's.
- Resolved guest complaints to maintain complete customer satisfaction.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Delivered food to guests in a timely manner while following safety protocols.
- Provided assistance with clearing plates from tables after meals were completed.
- Stocked displays with new and transferred merchandise.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Helped in training new food runners, sharing best practices and operational knowledge.
Education
High school diploma -
Helen Bernstein High School
Los Angeles, CA07.2014
Skills
- Restaurant Experience
- Food Safety
- Customer service
- Barback
- Food Service
- Expo/Food Runner
- Server Assistant
Personal Information
Willing To Relocate: Anywhere
References
Gabriel Luna
• Waiter and Expediter
•Cameo Beverly Hills Hotel, and Cipriani Restaurant.
•(323) 921-7164
•geno082795@gmail.com
• Gabriel Luna was a colleague at the Cameo Hotel, and Cipriani from 2019 to 2024
Timeline
Food Runner
Cipriani
01.2024 - 07.2024
Expo/Food Runner
Yamashiro Hollywood
10.2021 - 11.2022
Expo/Food Runner/Server Assistant/Barback
Cameo Beverly Hills Hotel
10.2018 - 01.2024
High school diploma -
Helen Bernstein High School