Harold Foucha Jr.

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunction.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Read from scripts.
• Handle changes in policies or renewals.

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunction.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Read from scripts.
• Handle changes in policies or renewals.

Responsibilities included shipping and receiving of goods.

Responsible for delivering and receiving auto parts.

Drove a box truck to and from different Parts Authority locations around Ohio.

• Operating Machines for Maximum Productivity
• Kept a close eye on the feed and speed of the machines during the machining process.
• Kept my work areas tidy and clean.
• Used a variety of machining techniques to make high-quality parts.
• Was in charge of keeping an eye on the machine and diagnosing any issues that arose.

• Transporting Vehicles
• Picking Up and Dropping Off Customers
• Making Sure Vehicles Were Clean for Rental

• Prepare Vehicles for Paint and Repair
• Repair and Replace Auto Body Parts Detail Vehicles Before Delivery
• Completed an average of 20 body work orders while adhering to company-defined quality standards each quarter.
• Led a team of 6 people to complete daily task.
• Was in charge of the shift's equipment and materials.

• Interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.