Harold Gonzalez
Hillsboro,OR
Summary
Dynamic professional with a proven track record at Goodwill Industries, excelling in customer service and complex problem-solving. Enhanced customer satisfaction through strategic engagement and streamlined inventory processes. Skilled in relationship building and decision-making, ensuring a safe and welcoming environment while effectively managing diverse stakeholder needs.
Overview
2
2
years of professional experience
Work History
E-Collectibles Associate
Goodwill Industries of the Columbia Willamette
06.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Security Guard
Hks Security
12.2022 - 03.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Education
C1 English Certificate - English-as-a-Second-Language Education
Tronwell
Santiago De Chile, Chile02.2024
High School Diploma - Scientific Humanist
Liceo Guillermo Labarca Hubertson
Santiago De Chile12.2021
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Decision-making
- Complex Problem-solving
- Courteous and professional
- Relationship building
- Cash handling
- Customer engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
E-Collectibles Associate
Goodwill Industries of the Columbia Willamette
06.2024 - Current
Security Guard
Hks Security
12.2022 - 03.2024
C1 English Certificate - English-as-a-Second-Language Education
Tronwell
High School Diploma - Scientific Humanist
Liceo Guillermo Labarca Hubertson
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