Harold McCampbell
Customer Service
Lebanon,TN
Summary
Well-qualified aspiring fulltime customer service agent proficient in handling complex customer issues and promoting positive experiences for clients. Efficiency-driven, passionate, and well organized with a team & company interests first oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating payroll spreadsheets, multi-line calls, and multitasking.
Overview
6
6
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Specialist
Paychex Inc.
West Palm Beach, FL
12.2019 - 06.2020
- Provided W2 updates including address changes, name changes, and error corrections to 100's of client employees using Paychex HRP and employee lookup software.
- Analyzed dozens of user-generated trouble tickets daily to determine causes of problems and took appropriate action for resolution.
- Worked with client customers daily using communication skills to direct them to their assigned color team for payroll related needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained customer service skills during the Covid-19 pandemic while transitioning to into a "work from home" environment. Expanded my skillset of software proficiency undertaking Virtual Machinery to access Paychex servers securely.
Warehouse Assistant
Furniture Row LLC
Peoria, IL
11.2018 - 06.2019
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Pulled and organized customer orders by part number and quantity for delivery from warehouse.
- Maintained productivity and accuracy while continuously lifting and unpacking over 300+ pounds of furniture related packages, hourly.
Cashier/Cook's Assistant
Caseys General Stores Inc.
Chillicothe, IL
12.2016 - 11.2018
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Worked with Managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
- Planned and organized food preparation activities, noting daily ingredient preparation and stock.
- Utilized culinary experience and cutlery tools to prepare various foods for sale.
Cashier
Taco Bell
Chillicothe, IL
01.2013 - 01.2014
- Performed shift change tasks each day to keep store efficient and neat.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Prepared beverages and filled food orders for customers.
Education
Certification of HVAC & Furnace Handling. - Heating, Ventilation, And Air Conditioning
Illinois Central College
East Peoria, IL 01.2019 - 04.2021
GED -
Illinois Valley Central
Chillicothe, IL 09.2011 - 06.2015
Skills
Excellent written and oral communication
Telephone etiquette
Multiline phone proficient
Proficient in Excel, Word, HR Prism
130 WPM Average
Training development aptitude
Top 0.1% of Auto Chess Players in North America
- I have competed at the highest levels of Dota and LoL autochess striving to be the absolute best while finishing in the top 500 of the North American challenger ladder every season for the past year.
- I one day hope to play professionally for an organization to inspire and educate children aspiring to be esport's athletes.
- Auto chess is a technical game requiring the ability to think, strategize, and be flexible at a fast pace applying real world problem solving into application.
Timeline
Customer Service Specialist
Paychex Inc.
12.2019 - 06.2020
Certification of HVAC & Furnace Handling. - Heating, Ventilation, And Air Conditioning
Illinois Central College
01.2019 - 04.2021
Warehouse Assistant
Furniture Row LLC
11.2018 - 06.2019
Cashier/Cook's Assistant
Caseys General Stores Inc.
12.2016 - 11.2018
Cashier
Taco Bell
01.2013 - 01.2014
GED -
Illinois Valley Central
09.2011 - 06.2015