Harold McDonald
Hayward,CA
Summary
Accomplished professional with expertise in financial management and customer relationship management, honed at APEXCARS.NET. Proven track record in optimizing operational efficiency and exceeding sales targets. Adept at problem-solving and compliance management, leveraging teamwork to drive results. Enhanced dealership revenue by implementing strategic initiatives, demonstrating exceptional people skills and goal-oriented focus.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Debit Card Processing Manager
Startslice Payment Processor
Holmdel, New Jersey
11.2024 - Current
- Assisted in processing payment transactions for clients and vendors.
- Supported team in maintaining compliance with payment processing regulations.
- Collaborated with team members to streamline operational procedures.
- Utilized software systems for accurate data entry and tracking.
- Trained new staff on processing protocols and best practices.
Sales Associate
CarMax
10.2021 - 10.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
Finance Manager
APEXCARS.NET
02.2018 - 01.2020
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
Automotive General Manager
Autos Wholesale
04.2015 - 01.2018
- Facilitated collaboration between departments to improve overall performance and customer experience.
- Maximized profitability through diligent analysis of financial reports and data-driven decision-making processes.
- Streamlined internal processes for improved efficiency and productivity within the automotive team.
- Continuously assessed market trends to adapt strategies accordingly for sustained growth in a dynamic industry landscape.
- Reviewed employee performance and instituted changes in techniques or procedures to improve services and simplify workflow.
- Increased dealership revenue by implementing strategic sales and marketing initiatives.
- Boosted employee morale and reduced turnover by creating a positive work environment and offering ongoing professional development opportunities.
- Implemented and maintained cash handling standards to eliminate theft of services or company funds.
Sales Associate /Special Finance Manager
Ford Store San Leandro
02.2010 - 01.2015
- Collaborated with sales team members to identify customers who required special financing options, ensuring they received tailored support.
- Built a professional network within the automotive industry community that resulted in improved lender relations and increased referral business.
- Monitored monthly departmental goals, adjusting strategies as necessary to consistently meet or exceed targets.
- Optimized the loan approval process by implementing efficient documentation procedures and reducing errors in submitted paperwork.
- Maintained accurate records of all special finance transactions, ensuring compliance with relevant regulations and dealership policies.
Property Manager
Chambers Construction
Oakland, California
01.1997 - 01.2003
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Answered telephone and email inquiries from potential customers.
- Managed tenant relations and addressed inquiries promptly and professionally.
- Coordinated property maintenance schedules with vendors and contractors effectively.
- Oversaw lease agreements and ensured compliance with legal regulations.
Education
Master of Real Estate Development - REAL ESTATE
Ce Shop Real Estate School
Castro Valley, CA04-2025
Associate of Arts -
Berkeley City College
Berkeley, CA01-2007
High School Diploma -
Sylvan Hills High School
Sherwood, ARSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Goal oriented
- Sales training
- Payment processing
- Compliance management
- Data analysis
- Operational efficiency
- Financial reporting
- Customer relationship management
Accomplishments
- Awarded Store Champion 2021/2022
Certification
- e-PRO® Certification - National Association of Realtors.
Timeline
Debit Card Processing Manager
Startslice Payment Processor
11.2024 - Current
Sales Associate
CarMax
10.2021 - 10.2024
Finance Manager
APEXCARS.NET
02.2018 - 01.2020
Automotive General Manager
Autos Wholesale
04.2015 - 01.2018
Sales Associate /Special Finance Manager
Ford Store San Leandro
02.2010 - 01.2015
Property Manager
Chambers Construction
01.1997 - 01.2003
Master of Real Estate Development - REAL ESTATE
Ce Shop Real Estate School
Associate of Arts -
Berkeley City College
High School Diploma -
Sylvan Hills High School