Patty J Davis Holstein
Logan,UT
Summary
Experienced with processing operations, ensuring efficient task completion. Utilizes data management and problem-solving skills to enhance workflow. Track record of improving processing accuracy and contributing to team success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Debit Card Processing Agent
Advanced Call Center Technology
Logan, Utah, United States
11.2023 - 03.2026
- Process and investigate fraud claims on customer accounts. Determine if fraud occurred using multiple sites. Making outbound calls to customers if further information is needed. Provide great customer service. Send letters outbound to cardholder after a pay or deny decision is determined.
- Coordinated data entry tasks, maintaining accuracy in customer records and compliance with company standards.
- Contributed to a positive working environment through active engagement in team building activities and collaborative efforts towards shared goals.
- Maintained strict confidentiality of sensitive information, adhering to company policies and legal guidelines.
- Elevated overall performance standards within the team through consistent demonstration of initiative and strong work ethic.
- Exceeded performance metrics consistently by adopting a proactive approach to completing tasks quickly and accurately.
- Addressed customer inquiries promptly, resolving issues efficiently while maintaining professionalism.
- Kept abreast of industry changes and regulations to ensure compliance with all relevant guidelines during the investigation process.
- Quality work along with production ranked high in percentages of claims processed and reviewed.
Customer Service Associate/Cashier
Lowes
Logan, Utah, United States
07.2001 - 09.2017
- Provided excellent customer service and help keep customer service desk running smoothly while multitasking answering phones and providing answers to guests questions. Handled applications for guest applying for credit cards, processed credit card payments.
- Assisted customers in locating products, providing knowledgeable recommendations to enhance satisfaction.
- Managed returns and exchanges, ensuring adherence to company policies while maintaining customer trust.
- Trained new associates on cash handling procedures and customer interaction protocols to ensure consistency.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Restocked and organized merchandise in front lanes.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Processed customer transactions efficiently using point-of-sale system.
Education
No Degree/College credits - General Education/Lpn nursing courses
USU
Logan UtahCertificate of Completion - Excel 1
Bridgerland Applied Technology College
Logan, UtCertified Medical Assistant - Medical Assistant
Institute of Medical And Dental Technology
Logan, UtSkills
- Software knowledge
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Creative and critical thinking
- Office management
- Document filing
- Interpersonal skills
- Conflict resolution
- Analytical thinking
Accomplishments
- Achieved Excellence award through effectively helping obtain donations and volunteering with MDA camps.
Certification
- Medical Assistant Certificate
- Supervisory Management Certificate through USU Extension
Timeline
Debit Card Processing Agent
Advanced Call Center Technology
11.2023 - 03.2026
Customer Service Associate/Cashier
Lowes
07.2001 - 09.2017
No Degree/College credits - General Education/Lpn nursing courses
USU
Certificate of Completion - Excel 1
Bridgerland Applied Technology College
Certified Medical Assistant - Medical Assistant
Institute of Medical And Dental Technology