Harold Richards
Port Richey,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
25
25
years of professional experience
Work History
General Manager
Phil Mook Ent. LLC KFC
08.2006 - 12.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Senior Asst. Manager
Wendys International
01.2003 - 07.2006
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Supported senior management by providing data-driven insights for strategic decision-making processes.
- Facilitated seamless employee training programs that resulted in higher retention rates and increased job satisfaction among new hires.
- Managed multiple projects concurrently, ensuring on-time and on-budget delivery.
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Collaborated with cross-functional teams to drive business objectives and ensure project success.
- Developed and implemented strategies for continuous improvement, resulting in increased operational effectiveness.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
General Manager
Dan Flynn Enterprise Burger King
08.1998 - 12.2003
Education
High School Diploma -
Middle Township High School
Cape May Court House, NJ06.1988
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Staff Management
- Customer Relations
- Inventory Control
- Employee Scheduling
- Administrative Skills
- Staffing
Timeline
General Manager
Phil Mook Ent. LLC KFC
08.2006 - 12.2023
Senior Asst. Manager
Wendys International
01.2003 - 07.2006
General Manager
Dan Flynn Enterprise Burger King
08.1998 - 12.2003
High School Diploma -
Middle Township High School
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