Harold Smith
Willingboro
Summary
Results-driven assistant manager with expertise in marketing campaign execution and customer service. Proven ability to analyze feedback and enhance service offerings, ensuring high satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Loud Designs
Long Branch
11.2012 - Current
- Analyzed customer feedback to enhance service offerings and satisfaction.
- Managed inventory levels and ensured timely replenishment of materials.
- Handled customer service inquiries and complaints promptly to enhance customer satisfaction.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Contributed to development of operational strategies to optimize workflow and productivity.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Science - Criminal Justice
Brookdale Community College
Lincroft, NJ05-2017
Skills
- Customer relationship management
- Marketing campaign execution
- Compliance oversight
- Inventory management
- Strategic operations
- Quality assurance
- Problem solving
- Effective communication
- Customer service
Timeline
Assistant Manager
Loud Designs
11.2012 - Current
Associate of Science - Criminal Justice
Brookdale Community College