HAROLD TELLER
Firestone,Co.
Summary
Dependable Parts Manager with 30 years in heavy-duty retail, adept at managing branch operations and team performance. Proven track record in enhancing customer satisfaction and driving sales growth through effective inventory management and staff training.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Branch manager
FleetPride Inc.
Commerce City, Colorado
08.2020 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed daily operations of branch to ensure smooth workflow.
- Supervised and trained staff, improving overall team effectiveness.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Monitored financial performance of the branch on a monthly basis.
- Resolved escalated customer complaints, enhancing customer satisfaction.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Conducted regular performance reviews for all employees in the branch.
- Managed staff scheduling and hiring, ensuring adequate coverage and training.
- Oversaw inventory management to maintain optimal stock levels.
- Ensured compliance with company policies and safety regulations.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Supported outside sales force in servicing and obtaining new business.
Outside Sales Representative
Rush Enterprises
Denver, Colorado
02.2018 - 08.2020
- Cultivated relationships with customers to identify and address their needs.
- Negotiated prices and set up contracts to finalize sales agreements.
- Utilized CRM software to track leads and manage sales pipeline effectively.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Educated customers on product features and technical details to highlight benefits.
- Coordinated with internal teams to enhance customer satisfaction and support.
- Attended industry events to network and promote company products.
- Addressed customer inquiries via phone or email to ensure timely responses.
- Organized sale calls with customers and vendors.
PARTS MANAGER
Polar Service Center
Commerce City, CO
03.2014 - 02.2018
- PROVIDES TECHNICAL ASSISTANCE TO PARTS AND SERVICE DEPARTMENT EMPLOYEES.
- WORK WITH CUSTOMERS TO ENSURE CUSTOMER SATISFACTION.
- WORK WITH THE SERVICE MANAGER TO ENSURE DEPARTMENTS CUSTOMER SATISFACTION.
- ESTABLISHES PARTS INVENTORY LEVELS AND BALANCES THEM FOR MAXIMUM TURNOVER.
- MONITORS AND ADJUSTS INVENTORY TO MINIMIZE OBSOLESCENCE.
- Conducted outside sales efforts to drive revenue growth and build customer relationships.
- Maintained comprehensive knowledge of parts to better serve customers and meet demanding sales objectives.
- Generated and developed leads to acquire new clients.
Outside Sales Representative
FLEETPRIDE HEAVY-DUTY TRUCK PARTS
COMMERCE CITY, CO
11.2012 - 03.2014
- Worked directly with [parts department , clients, management] to achieve sales goals.
- Quoted prices, credit terms and other bid specifications.
- Identified prospective customers by using business directories and following leads from existing clients.
- Built relationships with customers to promote long term business growth.
- Attended monthly sales meetings and quarterly sales training.
- Kept detailed records of daily activities through online customer database.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Completed weekly sales calls, up to 60 customers per week.
Outside Sales Representative
Mobile Power & Hydraulics
Denver, CO
01.2006 - 11.2012
- Make sales calls (Colorado and Wyoming).
- Help with inside sales.
- Diagnose problems with hydraulic systems.
- Spec out hydraulic systems per customer specs.
- Met existing customers to review current services and expand sales opportunities.
- Quoted prices and other bid specifications.
PARTS MANAGER
Transwest Trailers Commerce City, Co.
COMMERCE CITY, CO
01.2003 - 09.2006
- Inventory control.
- Find new products to increase sales.
- Help salesman with quotes.
- Quote and sell truck equipment.
- Meet with salesman & other parts managers once a week to go over projects & sales quotas for the month.
PARTS COUNTER LEAD
All Truck & Trailers parts Commerce City, Co
COMMERCE CITY, CO
01.2002 - 01.2003
- Answer incoming call.
- Help all walk-in customers.
- I was over all counter personal on my shift.
- Responsible for scheduling time off.
- resolving issues with customers.
- keep manager informed of that was happening on my shift
Outside Sales parts and service
WABASH TRAILER
Denver, CO
01.2001 - 01.2002
- Made sales calls on existing customers and new customer.
- Identified customer needs, developed sales strategies and negotiated parts and service prices.
- quoted trailer repairs
- Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory.
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
ASSISTANT PARTS MANAGER
Transwest Trailer
Commerce City, CO
01.1999 - 01.2001
- Transwet Trailers parts Commerce City, Co.
- Inventory control.
- purchasing & receiving.
- Check & review all pricing.
- sales flyers.
- special pricing for customers.
FRONT & BACK COUNTER SALES YEARS EMPLOYED
01.1996 - 01.1999
- Transwet Trailers parts Commerce City, Co.
- Answer incoming phone call.
- Quotes for service department.
- Give part to mechanics & charge out.
Education
High School Diploma -
Broomfield High School
Broomfield, CO01-1992
Skills
- Customer service
- Deadline-oriented
- Customer service-oriented
- Branch operations
- Inventory management
- Customer relationship management
- Sales expertise
- Interviewing and hiring
- Sales management
- Coaching and mentoring
- Business development
Certification
- completed a 5 day training course from Muncie hydraulics
- completed a 3 day sales training course
Timeline
Branch manager
FleetPride Inc.
08.2020 - Current
Outside Sales Representative
Rush Enterprises
02.2018 - 08.2020
PARTS MANAGER
Polar Service Center
03.2014 - 02.2018
Outside Sales Representative
FLEETPRIDE HEAVY-DUTY TRUCK PARTS
11.2012 - 03.2014
Outside Sales Representative
Mobile Power & Hydraulics
01.2006 - 11.2012
PARTS MANAGER
Transwest Trailers Commerce City, Co.
01.2003 - 09.2006
PARTS COUNTER LEAD
All Truck & Trailers parts Commerce City, Co
01.2002 - 01.2003
Outside Sales parts and service
WABASH TRAILER
01.2001 - 01.2002
ASSISTANT PARTS MANAGER
Transwest Trailer
01.1999 - 01.2001
FRONT & BACK COUNTER SALES YEARS EMPLOYED
01.1996 - 01.1999
High School Diploma -
Broomfield High School