Harold Wills

Current manager for a retail liquor sales location with 1.5 million in gross sales. Responsible for all aspects of the store's operations to ensure efficient workflow and profitablility

• Customer relations
• Sales
• Hiring and supervision of staff
• Inventory management and ordering
• SLA compliance
• Supplier relations

Independent contractor responsible for installations of high end playsets and sheds in NY metro and upstate areas on behalf of Lowes, Home Depot and Costco.

• Traveled extensively across NY in charge of picking up, transporting and installing residential playsets and sheds purchased by customers at big box retail stores .
• Responsible for customer service, satisfaction and customer retention.
• Coordinated routes and schedules

Manager for a very fast paced NYC Bagel Cafe' with over 3 million in gross sales. Major focus on customer service and customer experience, food preparation, implement strategies to increase customer satisfaction and loyalty.

• Handled inventory, ordering, vendor relations, product performance, food preparation and handling, staff management
• Hired/trained staff and held them to very high corporate and health code standards for duration of employment
• Entrusted with closing, nightly cash drops, daily reports and overall health and maintenance of the cafe'

Established a Town Car and Taxi Livery Service in North Dallas, TX. Managed all aspects of the business including sales, hiring, budgeting, advertising, accounting and reporting.

• Formulated and executed a marketing and sales plan to generate revenues from zero to over $300,000 in 5 year span
• Cold called,established and maintained relationships with many local businesses and hotels to include Wells Fargo Wealth Management Group , Invensys Operations Management, Comfort Suites and Quality Inn.

Managed, planned and executed promotional events on behalf of many leading global corporations. Strong concentration on client relations, staff management and customer service.

• Hired, trained and managed full-time road supervisors to conduct over 2000 bar night promotions for the Marlboro Team Penske Racing Simulator Program on behalf of Philip Morris USA
• Coordinated all travel, accomodations, routing, maintenance of vehicles and processed all expenses for all road staff.
• Traveled and executed meet and greet responsibilities for Diageo Beverage Co. for their 20 week, 30 city sponsorship of the Crown Royal Comedy Soulfest Tour.
• Executed sampling and meet and greet responsibilities for JImmy Buffet during select concerts across the country.
• Managed sampling programs for many additional promotional programs on behalf of Delta Airlines, Lipton Iced Tea, Chock full O'Nuts and many other liquor brands