Harold Sorto
IT Tech Intern
Los Angeles,CA
Summary
Entry-level IT professional with practical experience in technical support, troubleshooting, and system maintenance. Seeking an opportunity to begin a career in IT.
Overview
3
3
years of professional experience
2
2
Certifications
3
3
years of post-secondary education
Work History
IT Tech Intern
ABC Adult School
01.2024 - Current
- Proactively diagnosed and resolved a wide range of Chromebook issues for the ABC School District, including performing OS updates and refreshes to optimize device performance and enhance the learning experience
- Efficiently repaired customer computers, troubleshooting software problems, replacing faulty hardware components, and performing system optimizations to ensure reliable operation and customer satisfaction
- Delivered consistent, high-quality technical support, leveraging strong communication and problem-solving skills to provide timely and effective solutions, exceeding customer expectations and fostering long-term relationships
- Collaborated effectively with other interns to troubleshoot complex technical issues, ensuring timely resolution
- Consistently sought opportunities to enhance technical skills and knowledge through continuous learning and professional development, staying up to date with the latest technologies and best practices
IT Field Service Tech/Call Center-Help Desk
VSAP/ Good People
01.2020 - 12.2020
- Deployed and supported electronic voting devices (BMDs, E-Poll books) across multiple Los Angeles County voting centers, ensuring seamless election operations
- Resolved a wide range of technical issues, including BMD printer malfunctions, E-pollbook connectivity problems, and voting software errors, minimizing disruptions at polling locations
- Provided timely and courteous technical support to Field Support Technicians (FSTs) and poll workers, escalating complex issues to specialized hardware/software experts as needed
- Managed support tickets, meticulously documenting issue details, assigning field technicians, and escalating to higher support tiers when necessary, ensuring efficient issue resolution
- Supported Chain of Custody procedures by accurately recording pertinent information and coordinating with designated leads
Education
Bachelor of Arts - English Literature/Creative Writing
08.2013 - 05.2015
IT Technician Program - IT Technician
01.2024 - 03.2025
Skills
Computer Hardware Repair
Certification
CompTIA A+
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteHybridRemoteLanguages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CompTIA A+
11-2025
CompTIA Security+
03-2025
ABC Adult School - IT Technician Program, IT Technician
01.2024 - 03.2025
IT Tech Intern - ABC Adult School
01.2024 - Current
IT Field Service Tech/Call Center-Help Desk - VSAP/ Good People
01.2020 - 12.2020
Cal State Long Beach - Bachelor of Arts, English Literature/Creative Writing
08.2013 - 05.2015
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