HAROON AHMADI
Elkhart,IN
Summary
Results-driven Operations Manager with extensive experience launching and optimizing fulfillment center operations. Proven leader of large-scale teams (100–300+ associates) with a strong record of improving safety, quality, productivity, and cost metrics. Expert in process improvement, data-driven decision-making, and cross-functional collaboration. Recognized champion of Amazon Leadership Principles with consistent delivery of measurable results in high-growth, complex operational environments.
Overview
8
8
years of professional experience
Work History
Operations Manager
Amazon
11.2024 - Current
- Provide strategic leadership to Area Managers across multiple operational departments in a new launch facility.
- Oversee and develop a workforce of 100–300 hourly associates while driving safety, quality, and productivity performance.
- Led site to achieve Maximum Sortable Points (MSP) by Week 4 of launch—one of the fastest ramp-ups in NACF history.
- Achieved Week 10 volume record of 2.2 million packages, the highest processed at Week 10 among all NACF launch sites.
- Improved Post-SLAM DEA BPS from 51 (Week 1) to 27 (Week 11), delivering best NACF launch average performance (37 BPS).
- Reduced Rolled Freight BPS by 27%, FC Missort BPS by 64%, VPM BPS by 79%, and FC Re-SLAM BPS by 75%.
- Optimized SLAM-to-Stack cycle time from 119 minutes to 35 minutes through targeted DEA initiatives.
- Improved Sorter First Pass Yield (FPY) from 32.8% to 77.6% and load balancing variance from 38.10% to 3.95%.
- Developed and executed a 12-week phased OB Ship Dock ramp-up plan including CPT clustering and water spider optimization.
- Implemented ACAT allocation automation and Bounty Hunter tracking to enhance package flow and accountability.
- Standardized OB Ship Dock operations across all shifts with robust planning, staffing, and metric governance.
- SBN1 (South Central – Eastern US)
Area Manager II (OB Ship Dock SME)
Amazon
04.2023 - 11.2024
- Managed and developed teams of 50–200 associates across Outbound Ship Dock operations.
- Served as OB Ship Dock Subject Matter Expert, establishing YXU1 as a top-performing FC in the CACF Robotics Sortable network.
- Maintained Post-SLAM BPS below 10 for six consecutive weeks, setting a network benchmark.
- Delivered a 57% improvement in Post-SLAM BPS and a 47% increase in Ship Dock UPH.
- Led Sorter FPY improvement initiative, increasing FPY from 74.64% to 91.93% and improving Rolled Freight efficiency by 42%.
- Spearheaded Go-Cart Training School safety initiative, achieving zero incidents for a top injury category.
- Improved ASK compliance from 59% to 72% within two months through QR-code Field Sense surveys.
- Maintained lowest DEA misses across all four shifts while achieving highest output rates in the Canadian network.
- Partnered with Safety and RME teams on multiple process improvement and equipment reliability initiatives.
- Led peer training sessions on DPMO, WSSW, Perfect Mile, CAMP, and VAST performance metrics.
- Served as Affinity Point of Contact, coordinating DEI initiatives and site-wide engagement planning.
- YXU1 – St. Thomas / YYZ7 – Bolton
Area Manager
Amazon
01.2022 - 04.2023
- Turned around underperforming teams into productive, high-performing operations.
- Analyzed performance reports to identify gaps and implement targeted improvement strategies.
- Led scanner arm mobility project, reducing pull-and-lift injuries by 26% in Pack operations.
- Resolved conflicts promptly to maintain a positive, customer-focused work environment.
- YYZ7 – Bolton
Process Assistant
Amazon
05.2020 - 01.2022
- Performed stretch role supporting OB Pack launch to benchmark standards.
- Delegated work and coordinated teams to achieve productivity, quality, and safety targets.
- Trained as Pack Ambassador, Kick-Out Operator, Smart-Pack Automation operator, and Problem Solver.
- Identified and implemented process improvements to enhance safety and operational efficiency.
- YYZ7 – Bolton
Operations Supervisor
Cargo County Group
03.2018 - 02.2019
- Planned daily labor requirements for drivers and trailer pickups.
- Ensured on-time deliveries through proactive coordination and load management.
- Managed driver headcount and outsourced loads as needed to meet customer commitments.
- Maintained consistent customer communication regarding delivery progress and delays.
Education
High School Diploma -
Harold Brathwaite Secondary School
Brampton, ON06-2018
Skills
- Leadership & Team Development
- Process Improvement & Optimization
- Safety Management & Compliance
- Data Analysis & Metrics Management
- Strategic Planning & Execution
- Cross-Functional Collaboration
- Change Management
- Quality Assurance
- Key Performance Indicators (KPIs)
- Microsoft Office
- First Aid Certified
Timeline
Operations Manager
Amazon
11.2024 - Current
Area Manager II (OB Ship Dock SME)
Amazon
04.2023 - 11.2024
Area Manager
Amazon
01.2022 - 04.2023
Process Assistant
Amazon
05.2020 - 01.2022
Operations Supervisor
Cargo County Group
03.2018 - 02.2019
High School Diploma -
Harold Brathwaite Secondary School