Harpinder Khabra
New York,NY
Summary
Hardworking Account and Operations Coordinator willing to lend a hand at any time and complete tasks with enthusiasm. Engaging and personable with the ability to improve quality control and provide dedicated service to clients. Strategic Marketing and Communications Consultant with firm grasp of corporate messaging and branding. Possessing strong work ethic combined with exceptional writing, editing and research skills.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
Trudon
New York, NY
05.2020 - Current
- Order Entry
- Order management
- Coordinated inventory, stocking, and ordering.
- Follow up on order related issues via phone, email, hard copy orders for customers and all departments .
- Inform customer and Sales regarding ship dates, planning and product issues.
- Maintain the daily upcoming shipment report to check the stock levels and process orders
- Deal with all kind of stock issues , discontinued products and inform the customer and Sales department
- Upkeep of administration within Order Processing department
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Cultivated and developed customer relationships to enable sustained revenue growth.
Sales and Account Coordinator
Baobab Collection
New York, NY
12.2018 - 05.2020
- Handle client questions, concerns, complaints and urgent needs.
- Experience with Joor/ EDI/QuickBooks.
- Maintaining and expanding the database of prospects of the organization
- Holding training sessions, meetings to make sure sales associates at our department store accounts are fully aware of products and collections
- Monitor status and co-ordinate deliveries from various sources to delivery site
- Handling cancellations or changes in sales order and communicating the changes with the related departments
- Issue accurate invoices upon delivery of order
- Ensuring items are included on maintenance schedules, renewed and billed as required
- Providing contact point/knowledge base for sales team, internal/external customers in all aspects of administration and support as required.
Wholesale Assistant
KW Fashion
New York, NY
01.2017 - 01.2018
- Fostered relationships with customers to expand customer base and retain business.
- Input customer data into system, updating information regularly with changes to buying habits.
- Developed and implemented new sales strategies to update product lines.
- Worked with production teams to assess, update and optimize delivery dates for customers.
- Kept showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
- Supported staff and mentored in selling techniques and methods, helping team to exceed sales goals.
- Oversaw inventory levels, placing orders to manufacturers when stock needed to be replenished.
Retail Keyholder
BCBG Max Azria Group
Niagara Falls, NY
11.2014 - 12.2016
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Worked with fellow sales team members to achieve group targets.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Education
Sales Associate BCBG Max Azria Group -
07.2014
Bachelor of Science -
SUNY Buffalo State
01.2014
Skills
- Prioritization
- Solution-driven
- Sales support
- Interpersonal and written communication
Timeline
Operations Coordinator
Trudon
05.2020 - Current
Sales and Account Coordinator
Baobab Collection
12.2018 - 05.2020
Wholesale Assistant
KW Fashion
01.2017 - 01.2018
Retail Keyholder
BCBG Max Azria Group
11.2014 - 12.2016
Sales Associate BCBG Max Azria Group -
Bachelor of Science -
SUNY Buffalo State