Harper Baker
Charlotte,NC
Summary
As a volunteer barista at Freedom House Church I have learned how to operate an espresso machine to create specialty drinks like lattes, interact in a professional fast-paced environment, provide customers with a positive experience and great service. I am dedicated to working hard to ensure drinks are made efficiently, and customers leave satisfied.
Overview
3
3
years of professional experience
Work History
Volunteer Barista
Freedom House Church
Charlotte, NC
02.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
Education
No Degree -
Bonnie Cone Leadership Academy
Huntersville, NC06-2027
Skills
- Time management
- Friendly and outgoing
- Team leadership
- Espresso machine operation
- Beverage preparation
- Solid problem solver
- Positive and professional
- Customer service
- Available weekends
Timeline
Volunteer Barista
Freedom House Church
02.2023 - Current
No Degree -
Bonnie Cone Leadership Academy