Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Harper Jackson

Ankeny,IA

Summary

Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in Patient Care.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Mercy One
01.2024 - Current
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Child Caregiver

Self Employed
03.2020 - 12.2023
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Customer Service Representative

The Dark Slide
01.2021 - 04.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Associate of Science - Nursing

DMACC
West Des Moines, IA
08.2027

Skills

  • Vital signs monitoring
  • Patient Observation
  • Blood Glucose Testing

Certification

  • NCPCT - Patient Care Technician

Timeline

Patient Care Technician

Mercy One
01.2024 - Current

Customer Service Representative

The Dark Slide
01.2021 - 04.2023

Child Caregiver

Self Employed
03.2020 - 12.2023

Associate of Science - Nursing

DMACC

Similar Profiles

CREATE PROFILE
Harper Jackson