Harpreet Badwal
SACRAMENTO,California
Summary
Accomplished Customer Service Manager with a proven track record at Textron Aviation, enhancing aircraft maintenance efficiency and customer satisfaction. Excelled in leadership and operation management, significantly improving team performance and service delivery. Skilled in SAP products and customer relationship management, consistently achieving above-target results. Aiming to fulfill a role in which to leverage in-depth industry knowledge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Textron Aviation
2021.08 - Current
- Manages the performance of aircraft maintenance and service and works with team to drive a customer focused culture to ensure all needs of the customer are being met.
- Manage in shop maintenance, AOG team and MSU (mobile service unit)
- Coordinating with Support Teams on maintenance events, Modification projects and Sales.
- Coordinate and communicate all aircraft issues with the customer. Provide schedule estimate update to the customer.
- Invoicing/billing for completed maintenance events and identifying customer programs. Submitting Purchase orders and review Warranty programs.
- In conjunction with Finance, reviews program coverage and pricing. Build, review and approve or change Pro Forma invoice. Reviews customer account status prior to and during maintenance visit to ensure proper account status prior to aircraft departure.
- Managing direct reports and conducting continuous performance discussions. Reviewing and approving employees’ expense reports
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Lead Associate
Amazon
2020.11 - 2021.07
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coordinated weekly meetings for internal and external groups.
- Manage safety, quality, productivity, and customer delivery promises
Aircraft Maintenance Technician
Jett Pro Line Maintenance
2019.12 - 2021.07
- Line Maintenance on several aircraft Boeing 787, 737, 777, A220, A320, A321, E175, E145, CRJ700 etc
- Accomplish transit checks, receive aircrafts at station and complete aircraft routine and non-routine task cards, IAW company policies and aircraft maintenance manual
- Supervise daily operation of the maintenance station and create crew schedule for maintenance
- Airworthiness release, CAT-III authorization, and reduced vertical separation minimum (RVSM)
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Inspected all received aircraft parts to verify compliance with FAA regulations.
Aircraft Maintenance Technician
Aerotek Aviation
2015.08 - 2016.08
- Heavy Maintenance checks on Aircrafts such as Q400, CRJ 200,700. Troubleshoot aircraft systems
- Removed components such as landing gear, engines, and flight control.
- Modifying equipment according to service bulletin or manufacturer documentation
- Inspected airframes to detect wear and other defects.
Education
Bachelor of Science - Aeronautical Technology
Kansas State University
Salina, KS05.2015
Skills
- Leadership
- Operation Management and Project Planning
- Customer Relationship Management
- Accounting and invoice processing
- Salesforce
- SAP products
Certification
- Airframe and Powerplant , FAA - 2015
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Manager
Textron Aviation
2021.08 - Current
Lead Associate
Amazon
2020.11 - 2021.07
Aircraft Maintenance Technician
Jett Pro Line Maintenance
2019.12 - 2021.07
Aircraft Maintenance Technician
Aerotek Aviation
2015.08 - 2016.08
Bachelor of Science - Aeronautical Technology
Kansas State University
- Airframe and Powerplant , FAA - 2015
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