Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harpreet Kaur

1587 United Street,Manteca,California

Summary

Solutions-oriented Business Analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations. Solid SQl query writing skills paired with familiarity of visualization tools and techniques.

  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Technical Business Analyst

ShoppingGives
04.2022 - 05.2022
  • Recommended improvements to existing or proposed systems to enhance solution functionality.
  • Worked with cross-functional team leads to adhere to standard policies & procedures.
  • Generated ad-hoc reports to evaluate specific business requirements and provided insights to support decision-making, resulting in a 10% increase in revenue.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
  • Collaborated with stakeholders to define project objectives and criteria, resulting in a 15% improvement in project success rate.

IT Product Specialist

Accenture
02.2021 - 04.2022
  • Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
  • Collaborated with stakeholders to define features, integrations and partnerships.
  • Developed workflows for Google products, resulting in a 20% increase in efficiency for the team.
  • Created documents like LRD and reviewed BRD, resulting in a 15% reduction in project errors.
  • Tracked new features within Buganizer and ensured better product delivery with Google stakeholders, resulting in a 25% increase in customer satisfaction.
  • Performed UAT testing to verify stakeholder requirements and achieve a 95% acceptance rate.
  • Exercised versatility in fast-paced, agile work environments.

Business Analyst

Artech
03.2020 - 01.2021
  • Daily monitored the end-client Google app store and analyzed user tickets within Google Buganizer to escalate issues, resulting in a 30% reduction in customer complaints.
  • Tracked new features within Buganizer and ensured better product delivery with Google stakeholders, resulting in a 25% increase in customer satisfaction.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback, resulting in a 20% increase in customer retention
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Collaborated with stakeholders to define project objectives and criteria.

Education

Bachelor of Science - Computer Science Engineering

I.K.Gujral Punjab Technical University
Punjab
04.2016

Skills

Methodologies: SDLC, Agile/Scrum, Waterfall

Languages: SQL ,Documentation: FRD, BRD, SRS

Project Management Tools: MS Project, MS Excel, MS SharePoint,Microsoft Excel,Microsoft Office,Microsoft Outlook,Microsoft PowerPoint

Analysis Skills: Business analysis,Tracking/Other Skills: Jira, Microsoft Visio, JAD, User acceptance testing, Six Sigma,Requirement gathering,Documentation,Agile Environment,Business solutions,Data analysis,Business Process Mapping,Power BI

Soft Skills: Leadership, Management, Problem-solving, Decision Making, Project management,communication

Operating System: Windows, Linux,Mac

  • Stakeholder Relations
  • Solution Implementation
  • Activity Diagram
  • Network Maintenance
  • Diagnosis and Troubleshooting

Languages

English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional

Timeline

Technical Business Analyst

ShoppingGives
04.2022 - 05.2022

IT Product Specialist

Accenture
02.2021 - 04.2022

Business Analyst

Artech
03.2020 - 01.2021

Bachelor of Science - Computer Science Engineering

I.K.Gujral Punjab Technical University

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Harpreet Kaur