Harpreet Kaur
1587 United Street,Manteca,California
Summary
Solutions-oriented Business Analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations. Solid SQl query writing skills paired with familiarity of visualization tools and techniques.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Technical Business Analyst
ShoppingGives
2022.04 - 2022.05
- Recommended improvements to existing or proposed systems to enhance solution functionality.
- Worked with cross-functional team leads to adhere to standard policies & procedures.
- Generated ad-hoc reports to evaluate specific business requirements and provided insights to support decision-making, resulting in a 10% increase in revenue.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Collaborated with stakeholders to define project objectives and criteria, resulting in a 15% improvement in project success rate.
IT Product Specialist
Accenture
2021.02 - 2022.04
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Collaborated with stakeholders to define features, integrations and partnerships.
- Developed workflows for Google products, resulting in a 20% increase in efficiency for the team.
- Created documents like LRD and reviewed BRD, resulting in a 15% reduction in project errors.
- Tracked new features within Buganizer and ensured better product delivery with Google stakeholders, resulting in a 25% increase in customer satisfaction.
- Performed UAT testing to verify stakeholder requirements and achieve a 95% acceptance rate.
- Exercised versatility in fast-paced, agile work environments.
Business Analyst
Artech
2020.03 - 2021.01
- Daily monitored the end-client Google app store and analyzed user tickets within Google Buganizer to escalate issues, resulting in a 30% reduction in customer complaints.
- Tracked new features within Buganizer and ensured better product delivery with Google stakeholders, resulting in a 25% increase in customer satisfaction.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback, resulting in a 20% increase in customer retention
- Provided technical support for troubleshooting analytics and reporting issues.
- Collaborated with stakeholders to define project objectives and criteria.
Education
Bachelor of Science - Computer Science Engineering
I.K.Gujral Punjab Technical University
Punjab04.2016
Skills
Methodologies: SDLC, Agile/Scrum, Waterfall
Languages: SQL ,Documentation: FRD, BRD, SRS
Project Management Tools: MS Project, MS Excel, MS SharePoint,Microsoft Excel,Microsoft Office,Microsoft Outlook,Microsoft PowerPoint
Analysis Skills: Business analysis,Tracking/Other Skills: Jira, Microsoft Visio, JAD, User acceptance testing, Six Sigma,Requirement gathering,Documentation,Agile Environment,Business solutions,Data analysis,Business Process Mapping,Power BI
Soft Skills: Leadership, Management, Problem-solving, Decision Making, Project management,communication
Operating System: Windows, Linux,Mac
- Stakeholder Relations
- Solution Implementation
- Activity Diagram
- Network Maintenance
- Diagnosis and Troubleshooting
Timeline
Technical Business Analyst
ShoppingGives
2022.04 - 2022.05
IT Product Specialist
Accenture
2021.02 - 2022.04
Business Analyst
Artech
2020.03 - 2021.01
Bachelor of Science - Computer Science Engineering
I.K.Gujral Punjab Technical University