HARPREET KAUR
Federal Way,Washington
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Banker
Wells Fargo
11.2021 - 04.2024
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit and debit card transactions with excellent accuracy levels.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Fulfillment Associate
Amazon
08.2020 - 07.2021
- Worked varied hours to meet seasonal and business needs.
- Followed procedures at all times for personal and team safety.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
Cashier
R&D PETROLEUM
11.2018 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - NON MEDICAL
DAV COLLEGE
06.2006
High School Diploma -
GOVT COLLEGE
03.2003
Skills
- Relationship Building
- Branch operations
- Customer Service
- Customer Satisfaction
- Client Relationship Management
- Positive Attitude
- Cash Handling
- Fraud prevention
- Sales expertise
- Attention to Detail
- Interpersonal Skills
- Relationship building and management
- Banking Policies and Procedures
- Banking
- Issues Resolution
- Account Maintenance
- Financial product knowledge
- Regulatory Compliance
- Account Management
- Loan Processing
- Cross-Selling Products
- Transaction Processing
- Professional Appearance
- Teller Support
- Rapport Building
- Financial Planning
- MS Excel
- [Language] Fluency ENGLISH, PUNJABI, HINDI
- Safe Deposit Box Oversight
- Banking operations knowledge
- Documentation
- Account updating
Certification
- Business Advocate, Wells Fargo Bank - 2023
Timeline
Personal Banker
Wells Fargo
11.2021 - 04.2024
Fulfillment Associate
Amazon
08.2020 - 07.2021
Cashier
R&D PETROLEUM
11.2018 - 04.2020
Bachelor of Science - NON MEDICAL
DAV COLLEGE
High School Diploma -
GOVT COLLEGE
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