Harpreet Kaur Malhi
Lathrop,USA
Summary
At Aman Trucklines llc, I excelled as a Dispatch Manager, leveraging my problem-solving abilities and effective communication to enhance service delivery and operational efficiency. My leadership significantly improved dispatch system issues resolution and fostered strong relationships with stakeholders, showcasing a blend of logistical coordination and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Dispatch/Operations Manager
JFK Transportation
01.2024 - Current
- Oversaw daily dispatch operations, ensuring timely and accurate delivery of goods.
- Streamlined communication between drivers and warehouse staff to enhance operational efficiency.
- Developed and implemented training programs for new dispatch personnel, improving onboarding processes.
- Analyzed routing data to optimize delivery schedules, reducing delays and increasing productivity.
Dispatch Manager
Aman Trucklines llc
05.2020 - 10.2023
- Adapted quickly to changing conditions while remaining focused on meeting deadlines.
- Utilized problem solving skills to quickly resolve issues in the dispatch system.
- Communicated effectively with team members throughout the dispatch process ensuring accuracy at every stage.
- Investigated customer complaints regarding delivery delays or discrepancies in service levels provided.
- Demonstrated ability to manage a high-volume of calls and prioritize tasks efficiently.
- Created daily reports detailing any delays or discrepancies in service delivery.
- Identified potential risks associated with transportation operations and implemented preventative measures.
- Maintained accurate records of all activities related to dispatching services.
- Ensured compliance with applicable safety regulations during transport operations.
- Reviewed completed deliveries with drivers and leaders to promote accuracy and course correction.
- Monitored dispatch performance to resolve driver incidents, equipment failure and other potential service disruptions.
- Maintained files of work and services performed.
- Tracked shipments from origin to destination using automated software systems.
- Coordinated daily workflow in adherence with critical timelines.
- Oversaw dispatch communications within specifically assigned territories.
- Advised personnel of traffic delays due to construction areas and accidents.
- Developed and maintained relationships with clients, vendors, and other stakeholders to facilitate successful operations.
Education
High School Diploma -
Guru Ramdas Nursing college
05.2018
Skills
- Problem-solving abilities
- Logistics coordination
- Staff training and development
- Multitasking capabilities
- Safety protocols
- Performance monitoring
- Project management
- Effective communication
- Customer service orientation
- Transportation knowledge
- Supply chain understanding
Timeline
Dispatch/Operations Manager
JFK Transportation
01.2024 - Current
Dispatch Manager
Aman Trucklines llc
05.2020 - 10.2023
High School Diploma -
Guru Ramdas Nursing college
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