Harpreet Nagra
Stockton,CA
Summary
Proven Head Administrative Assistant at Little Caesars, adept in workload prioritization and strong organization, excelled in managing customer inquiries with professionalism, significantly enhancing customer loyalty. Skilled in resolving high-stress situations and complaints, demonstrating exceptional follow-up coordination and reception duties. Achievements include increasing repeat business through empathetic customer service.
Overview
3
3
years of professional experience
Work History
Head Administrative Assistant
Little Caesars
05.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
MBA - Public Administration
Keller Graduate School of Management
Illinois City, IL06.2014
Bachelor of Science - Human Development
University of California - Davis
Davis, CA03.2010
Skills
- Strong Organization
- Workload prioritization
- Follow-up Coordination
- Reception duties
Languages
Punjabi
Native or Bilingual
Timeline
Head Administrative Assistant
Little Caesars
05.2021 - Current
MBA - Public Administration
Keller Graduate School of Management
Bachelor of Science - Human Development
University of California - Davis
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