HARPREET SINGH
CHEVY CHASE,MD
Summary
Accomplished manager with expertise in inventory management and customer service, honed at AURA BAR & LOUNGE. Proven track record in enhancing operational efficiency and boosting revenue through strategic planning and staff training. Skilled in team leadership and complex problem-solving, driving customer satisfaction and business growth. Increased revenue by optimizing table turnover rates.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
4
4
years of professional experience
Work History
Manager
AURA BAR & LOUNGE
Washington, DC
02.2025 - Current
- Developed and implemented inventory management strategies to reduce waste and improve cost efficiencies.
- Coordinated staff schedules to optimize service levels during peak hours and special events.
- Collaborated with kitchen staff to streamline food preparation processes, enhancing speed of service.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
Manager on Duty
Shell Gas Station
Washington, DC
09.2023 - 01.2025
- Supervised daily operations to ensure compliance with safety and service standards.
- Trained and mentored staff on operational procedures and customer service excellence.
- Managed inventory levels, conducted audits, and ordered supplies as needed.
- Resolved customer complaints promptly to enhance satisfaction and retention.
- Conducted staff scheduling to optimize coverage during high-traffic periods.
Assistant Store Manager
Citgo Gas Station
Accomac, VA
09.2021 - 06.2023
- Supervised daily operations to ensure compliance with company standards and policies.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Education
High School Diploma -
KAMAL PUCLIC SR SEC SCHOOL
INDIABachelor of Commerce - Accounting And Finance
SRI SATYA SAI UNIVERSITY
INDIA03-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Goal setting
- Documentation and reporting
- Relationship building
- Customer relationship management (CRM)
- Shift scheduling
- Emergency response
- Clear communication
Languages
English
Professional Working
Timeline
Manager
AURA BAR & LOUNGE
02.2025 - Current
Manager on Duty
Shell Gas Station
09.2023 - 01.2025
Assistant Store Manager
Citgo Gas Station
09.2021 - 06.2023
High School Diploma -
KAMAL PUCLIC SR SEC SCHOOL
Bachelor of Commerce - Accounting And Finance
SRI SATYA SAI UNIVERSITY