Harriet Aholu
Pflugerville,TX
Summary
Skilled at policy improvement, program management and financial administration. Familiar with assisted living facilities and patient care standards. Talented team leader, trainer and motivator. Experienced program manager well-versed in assisted living operations, best practices and regulatory requirements. Bringing analytical problem-solving skills and a collaborative nature.
Overview
18
18
years of professional experience
Work History
Assisted Living Manager
Graceland Senior Living
05.2014 - Current
- Directed, supervised, and evaluated work activities of personnel
- Coordinated effective interdepartmental collaboration through open communication between medical staff
- Worked in fast-paced environment with competing demands for time and attention.
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Improved care delivery by monitoring performance and optimizing strategies
- Protected patient data with secure records management system
- Maintained knowledgeable and skilled staff, recruiting top candidates and overseeing continuous training initiatives
- Met coverage demands by establishing work schedules and assigning specific jobs
- Directed and conducted recruitment, hiring, and training of personnel
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
- Updated office files daily and kept records organized
- Kept all areas clean, organized and in line with company professional standards
- Developed solid relationships with staff, customers, and vendors
- Maintained full compliance with legal, health, and safety regulations
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
Ticketing and Reservation Agent
Gold Coast Travel And Tours
10.2010 - 12.2011
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
CUSTOMER SERVICE
Yuri M Plastics
01.2006 - 07.2010
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining best solution to solve the problem;expediting correction or adjustment; following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Education
Associate of Applied Science - Health Information Technology Management
Austin Community College
Austin, TX03.2024
GED -
Ghana Airways Training School
Ghana01.2002
Diploma -
Jayee Marketing Institute
Accra, Ghana01.2000
High School Diploma -
Extra Mural Secondary School
Accra1998
Skills
- SUMMARY
- SKILLS
- EXPERIENCE
- HARRIET ESINAM AHOLU
- 9793245116
- esinamharriet@aolcom
- 1010 S Heatherwilde blvd
- Pflugerville , TX 7 8660
- To support strategic business goals of employers through leadership, customer service
- Management and design of solutions to meet both requirements of employers and their Customers
- Organizational and time Management abilities
- Customer service skills Computer and technical
- Skills
- Communication (written and Verbal)
- Accuracy and attention to detail
- Multi-tasking
- Personnel recruitment Care delivery Task prioritization
- Microsoft Word Customer relations
- Staff Assessments
- Admissions Oversight
- Recordkeeping Skills
- Code Compliance
- Manage Records
- Resident Support
- Team Meeting Management
- Incident Reports
- Clinical Quality Program Standards
- Recordkeeping Requirements
- Patient Data Management
- Medical Programs Implementation
- Community-Based Educational Programs
- Healthy Meal Preparation
- Mobility Support
- Patient Safety
- HIPAA Guidelines
- Assisted Living
- Regulatory Compliance
- Payroll Coordination
- Senior Care
- Staff Management
Timeline
Assisted Living Manager
Graceland Senior Living
05.2014 - Current
Ticketing and Reservation Agent
Gold Coast Travel And Tours
10.2010 - 12.2011
CUSTOMER SERVICE
Yuri M Plastics
01.2006 - 07.2010
Associate of Applied Science - Health Information Technology Management
Austin Community College
GED -
Ghana Airways Training School
Diploma -
Jayee Marketing Institute
High School Diploma -
Extra Mural Secondary School
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