Harriet Smith
Charleston,SC
Summary
Friendly, organized front desk professional with experience supporting patients, managing schedules, and creating a calm welcoming environment. Skilled in patient check-ins, patient communication, insurance verification, and accurate documentation. Known for professionalism, reliability, and keeping a busy office running smoothly.
Overview
11
11
years of professional experience
Work History
Virtual Assistant
Private, Virtual
08.2022 - 11.2025
- Managed accounts, appointments, and client communication with professionalism, and efficiency.
- Organized digital files, emails and confidential information with strong attention to details.
- Delivered dependable support while learning new systems and workflows quickly.
Patient Account Representative
Prisma Health Tuomey
Sumter, SC
12.2021 - 07.2022
- Checked in patients, verified insurance, and updated records using EHR, HIS and HIM systems.
- Managed scheduling, documentation, and front desk flow with reliability and accuracy.
- Provided friendly, professional support to families in fast paced medical environment.
- Collaborated effectively with team members to achieve common goals. with providers and administration staff.
- Facilitated compliance activities to maintain regulatory standards for record management. and administrative tasks to ensure accurate record-keeping.
HR Generalist
Prisma Health Tuomey
Sumter, SC
08.2014 - 09.2018
- Monitored HR compliance with regulations and company policies to mitigate risks
- Ensured adherence to HR regulations and policies
- Managed interactions between employees and management
- Coordinated onboarding and offboarding processes to ensure smooth transitions for employees
- Supported recruitment and talent acquisition efforts by sourcing candidates and coordinating interviews
Education
Associate of Arts -
Trident Technical College
Diploma -
Middleton Highschool
Skills
- Patient Check-in & Flow Management
- Scheduling & Calendar Coordination
- Insurance & Eligibility
- Records & Documentation Accuracy
- Multi -Tasking in busy environments
- Customer service
- Data entry
- Document management
- Record management
Timeline
Virtual Assistant
Private, Virtual
08.2022 - 11.2025
Patient Account Representative
Prisma Health Tuomey
12.2021 - 07.2022
HR Generalist
Prisma Health Tuomey
08.2014 - 09.2018
Associate of Arts -
Trident Technical College
Diploma -
Middleton Highschool