Harriett Jones
Wayne UNC Health Care
Goldsboro,NC
46
years of professional experience
Detail-oriented Unit Secretary specializing in multitasking and effective communication. Optimized scheduling and streamlined office operations to uphold patient care and safety standards in fast-paced healthcare settings. Enhanced student success rates as a Basic Life Support Instructor by fostering collaborative learning environments and adhering to training guidelines. Experienced with patient safety protocols and monitoring. Utilizes keen observational skills to identify and address potential hazards. Knowledge of effective communication techniques to ensure secure and supportive environment for patients.
Work History
Unit Secretary
45 Years 10 Months- Scheduled appointments and maintained physician calendars, optimizing time management for clinical staff.
- Processed medical records and maintained confidential patient information in compliance with HIPAA regulations.
- Demonstrated strong multitasking abilities by managing phone calls, visitor inquiries, and clerical tasks simultaneously.
- Supported departmental goals by participating in ongoing training sessions related to best practices for Unit Secretaries/Receptionist.
- Placed new supply orders,equipment, medical supplies managed inventory and restocked clerical spaces, and treatment rooms.
- Answered phone calls and messages for Perianesthesia medical facility, scheduling appointments, and handling patient inquiries.
- Managed Perianesthesia/Endoscopy Operating Room scheduling by making patient arrival time for the day of surgery.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Streamlined office procedures to improve efficiency in daily operations and reduce wait times.
- Trained new staff on administrative protocols, fostering a knowledgeable support team in the unit.
- Collaborated with hospital staff during emergency situations, providing critical support in a fast-paced environment.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Basic Life Support Instructor
25 Years 7 Months- Developed and delivered Basic Life Support training programs for diverse audiences.
- Collaborated with medical staff to ensure compliance with current BLS guidelines.
- Updated training materials to reflect latest advancements in life support techniques.
- Evaluated participant performance and provided constructive feedback to enhance skills.
- Mentored new instructors, fostering a collaborative teaching environment and knowledge sharing.
- Increased overall student success rate in certification exams by implementing comprehensive review sessions before testing.
- Maintained up-to-date knowledge on BLS guidelines and best practices, ensuring accurate instruction for students.
Patient Safety Attendant
5 Years 7 Months- Monitored patient safety and well-being in healthcare settings.
- Assisted nursing staff with routine patient care and safety protocols.
- Conducted regular safety checks to identify potential hazards.
- Documented patient observations accurately for care continuity.
- Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality regarding patient health information.
- Improved communication between medical staff and patients by effectively reporting observations and concerns.
Education
Diploma - Medical Assistant
No Degree - Computer Science
Skills
Basic life support
First Aid/CPR
Dependability
Medical terminology
Multitasking
Time management abilities
Attention to detail
Reliability and punctuality
Dependability
Interpersonal communication
Problem-solving
Time management
First Aid/CPR
Timeline
Patient Safety Attendant
Wayne UNC Health Care
01.2021 - CurrentRead More
Basic Life Support Instructor
Wayne Memorial Hospital
01.2001 - CurrentRead More
Unit Secretary
Wayne Memorial Hospital
10.1980 - CurrentRead More
Wayne Community College
No Degree from Computer Science
Read More
Delaware Valley Academy
Diploma from Medical Assistant
Read More
Most Resourceful award in 2005
This is a trophy for Wayne Memorial Hospital.