Harrietta Whorley
Washington,DC
Summary
Motivated Customer Service Representative with over 30 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English.
Overview
19
19
years of professional experience
Work History
Customer Service Clerk/Backup Bookkeeper/Closing Manager
PIC | Safeway
01.2020 - Current
- Assist customer with different products(money orders, lottery, western union, and groceries.)at service desk, at the registers and on the sales floor in a reasonable time
- Count tills, make deposits, count safe and give change to workers
- Making sure store is set up to standard for the next day when closing
- Supervising and delegating task to associates throughout my shift
- Ordering and stocking merchandise.
Store Accountant
Harris Teeter
12.2017 - 11.2019
- Reconcile all tills, deposits, lottery, money orders, western union and any other monies
- Assist customers at service desk, registers and on sales floor
- Trained others in accounting office.
Vendor Receiver/Scan Coordinator Backup
10.2014 - 12.2017
- Harris Teeter
- Scan vendor's products into system
- Pay department bills
- Scan products on sales floor
- Place and replace tags
- Made signage throughout the store
- Assist customers throughout store.
Cashier | Harris Teeter
04.2014 - 10.2014
- Greet customers as I rang up their products
- Bagged products while and after ringing customer
- Use cash registers for cash, checks and credit card purchases.
Parking Attendant
LAZ Parking
07.2005 - 06.2012
- Greeted customers
- Made sure customers had correct form of payment to exit parking facilities
- Checked for parking spaces throughout shift.
Assistant Manager/Cashier
Anne Taylor LOFT
05.2001 - 05.2005
- Open and close the registers and the store
- Supervised 4 to 6 associates per shift
- Dress and undress mannequins
- Processed and prepped merchandise throughout the store
- Promoted to Assistant Manager after 6 months as a cashier
Education
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Dunbar High School
Skills
- Bookkeeping
- Awards
- Employee of the Month- October 2017
- Choose for assisting customers and coworkers when needed
- Customer Service Excellence
- Order and Refund Processing
- Issue and Complaint Resolution
Timeline
Customer Service Clerk/Backup Bookkeeper/Closing Manager
PIC | Safeway
01.2020 - Current
Store Accountant
Harris Teeter
12.2017 - 11.2019
Vendor Receiver/Scan Coordinator Backup
10.2014 - 12.2017
Cashier | Harris Teeter
04.2014 - 10.2014
Parking Attendant
LAZ Parking
07.2005 - 06.2012
Assistant Manager/Cashier
Anne Taylor LOFT
05.2001 - 05.2005
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Dunbar High School