Harriette Achaleke
Maumee,Ohio
Summary
Dedicated Customer Service professional with knowledge of service/food delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Leader
Chipotle Restaurant
02.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Evaluated customer service staff performance and provided constructive feedback.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Shift Leader
SUBWAY®Restaurants
06.2020 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Bachelor of Science - Biology
University of Toledo
Toledo, OH04.2026
Skills
- Communicative
- Friendly
- Client relationship management
- Conflict resolution
- Active listening
- Customer service
- Teamwork and Collaboration
- Emotional intelligence
Accomplishments
Promotions within company based on performance
Certification
Servesafe Certified
Timeline
Service Leader
Chipotle Restaurant
02.2023 - Current
Shift Leader
SUBWAY®Restaurants
06.2020 - 09.2023
Bachelor of Science - Biology
University of Toledo
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