Harrison Clissold
Delaney Tire and Auto
Wilmington,NC
8
years of professional experience
Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement.
Work History
General Manager
7 Months- Reduced average vehicle turnaround time by 24% by implementing new shop management software and workflow processes.
- Enhanced client feedback. Putting strategies in place that made it simpler for clients to submit evaluations. Resulting on an increase in customer satisfaction, bringing reviews to a 5*.
- Ensured full compliance with OSHA safety rules, EPA waste disposal laws, and local codes.
- Tracked key performance indicators like effective labor rate and hours per repair order (RO). Monitored and maintained data to see what repairs we need to do more off.
Assistant General Manager
6 Months- Motivated, trained, and disciplined over 55+ employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Worked closely with surrounding businesses to build a cohesive environment. Allowing for further sales growth as a result of following more suggestions and guidance.
- Negotiated with suppliers to secure cost-effective contracts, improving profit margins.
- Oversaw the day-to-day operations of nine businesses and three restaurants, making sure that every assignment given to these establishments was finished quickly and adhered to the company’s & airports high standards.
Maintenance Engineer
1 Year 3 Months- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Troubleshooting and repair work for electrical, painting, plumbing, carpentry, HVAC, and the complexes Saltwater swimming pool.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision. Completing around 30/40 repair tickets per day, also completing an average of 2/3 tickets during out of office hours.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Volunteered to do charitable maintenance work in deprived areas. Such as renovating small bungalows for a homeless community.
- Liaised with vendors to ensure timely delivery of essential parts and materials for repairs or replacements.
- Revamped workshop organization, leading to more efficient workflow and easier access to tools.
- Used a combination of customer service and knowledge to reassure tenants that their issue will be resolved in a timely manner.
General Manager
8 Months- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of 25 professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Maximized quality assurance by completing frequent line checks.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- In order to modernize the restaurant and offer perks like 'Apple Pay,' I helped the company develop a new software system called 'Toast.' With minimal training on the software myself, i had to self-learn and then assist with any issues employees occur.
Client Partner/Recruitment Specialist
1 Year- Streamlined internal processes for improved efficiency, enabling faster response times to client inquiries.
- Assisted in recruiting top talent for various roles within the organization, contributing significantly towards achieving corporate objectives. This included using a multitude of media outlets to publish advertisements for senior positions, utilizing the following platforms: LinkedIn, Indeed, Monster and Glassdoor.
- Managed a diverse portfolio of clients, ensuring personalized attention and high-quality service delivery.
- I attended all investor meetings and important gatherings because I was also the company’s public face. I was also asked to help them out with their marketing, which involved making, recording, and performing in videos that would later be put to media platforms such as YouTube. In the videos, I provided clear explanations of each product integration.
- I also assisted with the HR side of the business, which involves handling any tax inquiries. Since some of the personnel were hired in different states around the US, this also required handling tax inquiries in other states, each of which has its own procedures for handling inquiries.
- Schedule interviews. Overseas preparation of interview questions and other hiring/selection materials.
- Owing to the fact that I reported directly to the CEO, I was given responsibilities including scheduling daily calls to check on the progress of the team in terms of marketing and recruitment.
- Negotiated favorable contract terms with key stakeholders, securing long-term commitments from satisfied clients.
Product Operative Executive
3 Years 6 Months- This role covered all incidents from a variety of products, covering GGS queries, PDL, Data cleaning, email multi-system, maintenance, and support of 'monitoring products' (also referred to as 'international risk tracker' or 'IRT'). In adjacent to these products. I also cover certain 3rd parties products such as white labels, safe alerts, global events import (failure of import jobs), footprints, and PDF services.
- Setting up clients on our API products via the back-office website globally.
- Monitor and respond to API incidents, using a raw response in JSON or XML format to identify problems within the API.
- Work with product group managers to collate user guides and FAQ documentation for all group products, these documents are then made available to sales and support teams across the group.
- Utilize a thorough understanding of Creditsafe products and related systems when addressing query escalations from account managers and local entity support teams. Thus ensuring that issues are resolved within given SLA times and aid in identifying potential training issues.
- Work to identify process, and technical improvements to enhance the way issues are reported to IT.
- As the product manager for a global product, this involved addressing significant issues with the product and advising developers on when to publish any upgrades.
Education
Masters in IT - Covering Components And Formatting
Skills
SQL analytics
JSON
SOAPUI
Rest API
Microsoft Office
Relationship Management
Business Development
Employee Onboarding
Human Resource Management
Servsafe
CPO & HVAC type 2
Timeline
General Manager
Delaney Tire and Auto
06.2025 - 01.2026Read More
Assistant General Manager
Paradies Lagardere
12.2024 - 06.2025Read More
Maintenance Engineer
Bell Partners
09.2023 - 12.2024Read More
General Manager
Velocity Wings
01.2023 - 09.2023Read More
Client Partner/Recruitment Specialist
Lyftrondata
01.2022 - 01.2023Read More
Product Operative Executive
Creditsafe Group
03.2018 - 09.2021Read More
St Julian's
Masters in IT from Covering Components And Formatting
Read More
CAREER TIMELINE
- March 2018 – September 2021 - Creditsafe
- January 2022 – January 2023 - Lyftrondata
- January 2023 - September 2023 - Velocity Wings
- September 2023 - December 2024 - Bell Partners Inc
- December 2024 - June 2025 - Paradies Lagardère
- June 2025 - January 2026 - Delaney Tire and Auto