Will Arnold
Tempe,AZ
Summary
Proven leader with extensive experience in creating exceptional hospitality, developing new and existing crew and leaders, and building sales at numerous restaurant locations. Backed by a background in business intelligence and big data analytics. Driven to see businesses grow internally and improve operationally to drive sales and brand loyalty.
Overview
11
11
years of professional experience
Work History
General Manager
Chipotle Mexican Grill
Scottsdale, AZ
05.2025 - Current
- Managed daily operations and ensured exceptional hospitality and food quality.
- Trained and developed staff and leaders.
- Oversaw inventory management systems to control cost-of-sales and reduce waste.
- Monitored year-over-year financial performance and built sales through improving operational systems.
Assistant General Manager
Chipotle Mexican Grill
Scottsdale, AZ
09.2024 - 05.2025
- Assisted in managing operations through training thoroughly shift by shift.
- Headed training programs through validating shift lead and certified trainer development and crew training processes.
- Coordinated scheduling to maintain adequate staffing during peak hours and controlling labor costs.
Service Manager
Chipotle Mexican Grill
Scottsdale, AZ
11.2023 - 09.2024
- Trained and mentored new and existing crew members on exceptional hospitality and customer service practices.
- Conducted daily inventory management tasks.
- Enhanced guest satisfaction by resolving complaints and improving service speed and quality.
- Held regular performance evaluations, providing positive and constructive feedback for consistent improvement.
Crew Member
McDonald's
Scottsdale, AZ
05.2015 - 08.2016
- Delivered exceptional customer service by taking orders and addressing guest needs and inquiries.
- Operated kitchen equipment to safely prepare food to standard.
- Maintained cleanliness and organization of work areas, ensuring compliance with local health regulations.
- Collaborated with my team to optimize workflow during busy hours of the day.
Education
Bachelor of Science - Business Data Analytics
Arizona State University
Tempe, AZ12-2023
Skills
- Leadership and team building
- Effective leader
- Training and coaching
- Operations management
- Inventory control
- Employee scheduling
- MS Excel Proficiency
- SQL analytics
- Python programming
- Big data analytics
Timeline
General Manager
Chipotle Mexican Grill
05.2025 - Current
Assistant General Manager
Chipotle Mexican Grill
09.2024 - 05.2025
Service Manager
Chipotle Mexican Grill
11.2023 - 09.2024
Crew Member
McDonald's
05.2015 - 08.2016
Bachelor of Science - Business Data Analytics
Arizona State University