Harrison Gaebel
Azelis Americas
Cleves,OH
1
Certification
19
years of professional experience
Work History
Customer Support
4 Years- Processed customer purchase orders and accurately entered data into internal order management systems
- Coordinated cross-functionally with logistics, inventory management, sales, and supply chain teams to ensure seamless order fulfillment
- Managed a high volume of customer inquiries related to billing, order tracking, delivery timelines, and order status updates
- Served as a key liaison between customers and sales teams, ensuring alignment on expectations and proactive communication
- Delivered consistent, high-quality customer support by promptly resolving issues and addressing all customer concerns
General Manager
15 Years 2 Months- Began as a Cook while in High School; promoted to Kitchen Manager in 2010, then to General Manager in 2019.
- Handle cashiering, making daily deposits and reconciling cash drawers.
- Developed a positive and effective leadership style that keeps employees engaged; also assign duties, responsibilities and work stations equitably.
- Successfully increased long term retention of Kitchen Staff by 60%-70%.
- Introduced a new program that reduced food waste up to 90% by motivating employees.
- Handle inventory control for the backline including food products, equipment, utensils and related supplies.
- Ensure that prepared foods meet requirements for quality and quantity while maintaining sanitation, health, and safety standards at all times.
- Resolve customer complaints quickly and professionally.
- Trained over 100 new employees in all aspects of kitchen operations.
- Typically supervise 2-4 employees per shift and up to 7 during peak times.
- Earned 8 raises since starting and recognized by the Manager for outstanding leadership and teambuilding abilities, superior customer service, and demonstrated efficiency during peak times.
- Responsible for all daily operations
- Placed food, beverage, and small ware orders
Logistics Coordinator
4 Years- Started out as a college intern. Hired as a full time employee after six months.
- Scheduled inbound and outbound shipments across the country by working with various trucking lines, LTL carriers, and brokers.
- Worked closely with the finance department by writing purchase orders, matching GL codes, and using SAP to ensure on time payment of freight invoices.
- Built strong relationships with members of the customer service team by tracking shipments for various customers across the country.
- Worked with the Purchasing department daily to manage high frequency inbound shipments to reduce back orders for customers.
- Determined the most economical and efficient modes of transportation for various companies across the United States and Canada.
- Effectively tracked shipping costs by sorting pricing information of various trucking lines in Microsoft Excel.
Education
Associate of Applied Business-A.A.B. - Business Management
Certification
Driver's License
Additional Information
- Authorized to work in the US for any employer
- Over 10 years of demonstrated excellence in Management and Customer Service.
- Proficient with PowerPoint, Word, Excel and basic PC troubleshooting.
- Recognized by Managers for ability to learn new procedures quickly and thoroughly and readily assume new responsibilities as needed.
- Effective Communication skills; able to motivate employees and satisfy customers' needs in a timely and productive manner.
Timeline
Customer Support
Azelis Americas
08.2022 - CurrentRead More
Logistics Coordinator
Deceuninck North America
08.2015 - 08.2019Read More
General Manager
KFC/A&W
06.2007 - 08.2022Read More
Cincinnati State Technical and Community College
Associate of Applied Business-A.A.B. from Business Management
Read More