Harrison Galloway
Dallas,TX
Summary
IT Support Technician | Aspiring SOC Analyst | Hands‑On Experience in Security Systems, Technical Support & Customer Service
Overview
1
1
Certification
5
5
years of professional experience
Work History
Sales Associate
NIKE
Dawsonville, GA
08.2024 - 09.2025
- I delivered exceptional customer service by greeting shoppers, answering product questions, and guiding customers to the right footwear, apparel, and accessories. Maintain a clean, organized sales floor, restock merchandise, and support visual displays. Operate the cash register to process purchases and returns accurately while following company safety and loss-prevention standards. Contribute to team goals by using product knowledge and basic sales techniques to create a positive, athlete-focused shopping experience.
IT Support Technician
Shelby Company Limited
Cumming, GA
12.2023 - 03.2025
- I provided day-to-day IT support across the organization, ensuring that workstations, networked devices, and production-floor systems stayed operational and secure. I handled troubleshooting of hardware failures, software errors, connectivity issues, and user-account problems while performing routine maintenance, including updates, imaging, and antivirus checks. I also supported equipment rollouts by configuring new machines, verifying network access, and documenting system setups for future reference.
Security Technician
VIVINT
Atlanta, GA
05.2023 - 10.2023
- I performed professional installation, setup, and customer orientation for home security solutions, including cameras, motion detectors, and glass-break sensors. Ensured proper device placement, wiring, connectivity, and system testing to deliver full operational readiness. Educated homeowners on system use, mobile app features, and best-practice safety measures. Maintained a high standard of customer service, completed work orders accurately, and upheld Vivint’s quality and safety protocols.
Pressure Washer Cleaner (Owner)
Riptide Solutions
Cumming, GA
01.2022 - 12.2022
- As the owner of Riptide Solutions, I operated a small pressure-washing business specializing exclusively in residential driveway cleaning. I handled all aspects of the work, including scheduling, customer communication, equipment upkeep, and delivering high-quality cleaning services. I built a reputation for reliability, attention to detail, and consistent results that improved curb appeal for homeowners.
Customer Service Representative
RaceTrac
Cumming, GA
08.2020 - 11.2021
- At RaceTrac, I worked as a front cashier and cook, supporting daily operations by taking customer orders, handling payments, and preparing food quickly and accurately. I maintained a clean and organized workspace, followed safety and food-handling standards, and kept up with fast-paced rush periods while staying friendly and professional with every customer.
Education
Bachelor of Science (B.S) - Information Technology
WESTERN GOVERNORS UNIVERSITY
Salt Lake City, UT01-2026
Associate of Science - Cybersecurity
LANIER TECHNICAL COLLEGE
Gainesville, GA12-2024
Skills
- Systems Administration
- IT Services Management
- Networking Protocols
- Security Principles
- Threat Mitigation
- Risk Management
- Data Management
- Web Development Foundations
- Technical Problem Solving
- Critical Thinking
- Cross-domain Technical Competency
Certification
CompTIA A+, Security+, Network+, Project+ | AWS Cloud Practitioner | ISC2 Certified Cybersecurity | Linux
Timeline
Sales Associate
NIKE
08.2024 - 09.2025
IT Support Technician
Shelby Company Limited
12.2023 - 03.2025
Security Technician
VIVINT
05.2023 - 10.2023
Pressure Washer Cleaner (Owner)
Riptide Solutions
01.2022 - 12.2022
Customer Service Representative
RaceTrac
08.2020 - 11.2021
Bachelor of Science (B.S) - Information Technology
WESTERN GOVERNORS UNIVERSITY
Associate of Science - Cybersecurity
LANIER TECHNICAL COLLEGE