Roy Ehiemua
Cypress
Summary
Passionate about technology and dedicated to solving complex technical challenges. Proficient in systems administration and ethical hacking, with a strong foundation in customer service and sales. Eager to leverage hands-on experience to contribute to a technology-focused organization.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Sales Associate
Humach LLC
08.2024 - 05.2025
- Assisted customers with product selection and inquiries.
- Educated customers about promotions and loyalty programs.
- Handled customer complaints with professionalism and empathy.
- Collaborated with team members to improve store operations.
- Answered incoming telephone calls to provide store, products and services information.
Sales Associate
Clarks Retail
10.2022 - 04.2024
- Assisted customers with product selection and inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Maintained accurate inventory records and organized stock displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures, and customer services.
Sales Associate
Peak Lead Group LLC
08.2022 - 09.2022
- Tracked sales performance metrics to identify trends in marketplace.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Adhered to company initiatives and achieved established goals.
- Attended weekly team meetings to review performance goals and objectives.
- Used technology resources to assist customers in locating and selecting items.
Education
Bachelor's Degree - Cybersecurity
Lonestar College
12-2026
Associate of Applied Science - Cybersecurity
Lone Star College
Associate of Arts - Arts
Houston Community College
Associate of Applied Science - Applied Sciences
Houston Community College
Skills
- Windows
- MacOS
- IOS
- Linux
- Android
- Systems Administration
- Malware Analysis
- Intrusion Detection
- Cloud infrastructure
- Ethical hacking
- Adobe Illustrator
- C
- Adobe Photoshop
- HTML
- Technical communication
- Customer service
- Problem analysis
- Cyber threat analysis
- Multi-tasking
- CRM software proficiency
- Verbal/written communication
- Incident response
Certification
CompTIA A+ Certification, COMP001022280118
Timeline
Sales Associate
Humach LLC
08.2024 - 05.2025
Sales Associate
Clarks Retail
10.2022 - 04.2024
Sales Associate
Peak Lead Group LLC
08.2022 - 09.2022
Bachelor's Degree - Cybersecurity
Lonestar College
Associate of Applied Science - Cybersecurity
Lone Star College
Associate of Arts - Arts
Houston Community College
Associate of Applied Science - Applied Sciences
Houston Community College