Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Harrison Hanchett

Genoa,IL

Summary

Meticulous service technician experienced Solacom Guardian system and server administration and Central Square Enterprise CAD system and server administration. Proven skill in quickly and effectively diagnosing and resolving reported end user complaints. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences.

Overview

5
5
years of professional experience
4
4

Certifications

Work History

Technical Support Specialist II

Solacom
Northern Illinois
10.2022 - Current
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Computer Aided Dispatch Systems Analyst

City Of Rockford
Rockford, IL
08.2021 - 10.2022
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed quarterly server patching and upkeep.
  • Worked hand-in-hand with 911 call center and Police/ Fire dispatchers to better shared agency tools.
  • Coordinated update cycles with department heads and third party vendors to ensure maximum availability and satisfaction.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Provided client support on system operation and troubleshooting.

Field Technician

City Of Rockford
Rockford, IL
03.2021 - 08.2021
  • Assessed operating conditions and adjust settings to maximize performance and equipment longevity.
  • Performed troubleshooting and diagnostics of malfunctioning equipment and components.
  • Saved Client over $30,000 by repurposing devices that would be otherwise discarded.
  • Patched software and installed new versions to eliminate security flaws and protect data.
  • Employed Bash scripting skills to contribute to internal technical tools.
  • Administrator on V-Sphere Servers (Apply updates, troubleshoot compatibility).

Education

Security+ Training - Cybersecurity

Northwestern University
Evanston, IL
11.2021

High School Diploma -

Genoa Kingston High-School
Genoa Il
04.2017

Skills

  • Organized
  • Detail-oriented
  • Strong communication skills
  • Quick learner
  • Effective multi-tasker
  • Team Player
  • Partnership Development
  • Policy And Procedure Improvements
  • Software Documentation

Certification

  • A+, CompTia - 2022-2025
  • TCENT, TC Communications - 2021-2024
  • CJIS Level 4 Security Awareness , Federal Bureau of Investigation - 2021-2023
  • LEADS, Illinois State Police - 2021-2024

Timeline

Technical Support Specialist II

Solacom
10.2022 - Current

Computer Aided Dispatch Systems Analyst

City Of Rockford
08.2021 - 10.2022

Field Technician

City Of Rockford
03.2021 - 08.2021

Security+ Training - Cybersecurity

Northwestern University

High School Diploma -

Genoa Kingston High-School

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Harrison Hanchett