Friendly and dependable professional with strong communication and teamwork skills. Highly organized and hardworking, with a positive attitude and a focus on creating a welcoming and efficient experience for every guest.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
John Parkhurst State Farm Agency
Lexington, KY
05.2023 - 08.2025
Served as the first point of contact by answering and routing incoming calls, ensuring efficient communication
Conducted outbound calls to re-engage former customers and support client retention efforts
Built strong client relationships through personalized outreach, including birthday and milestone communications