Harrison Stephens Ramirez
McKinney
Summary
Dynamic Marketing Manager with a proven track record at NGFF Automotive, leveraging data analysis and effective communication to enhance campaign performance and customer insights. Skilled in process improvement, I achieved significant cost savings through innovative solutions, driving operational efficiency and elevating customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Marketing Manager
NGFF Automotive
McKinney
11.2024 - Current
- Evaluated the effectiveness of marketing campaigns using analytics tools.
- Conducted customer research to gain insights into consumer behavior.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Operated equipment and machinery according to safety guidelines.
Detailer Manager
NGFF Automotive
McKinney
11.2024 - Current
- Coordinated scheduling and workflow to maximize operational efficiency and resource utilization.
- Oversaw inventory management for detailing supplies, ensuring optimal stock levels at all times.
- Implemented quality control measures to uphold detailing standards and customer satisfaction.
- Collaborated with management to refine processes for improved service delivery and efficiency.
- Oversaw the daily operations of the detailing department and monitored workflow to meet customer demand.
- Conducted regular inspections of completed work to ensure high standards were met.
- Implemented new processes and procedures designed to streamline workflow in order to increase efficiency.
- Ensured that all safety protocols were followed while performing detailing services.
- Assisted with troubleshooting issues that arose during or after a job was completed.
- Maintained inventory of supplies, such as cleaning products, waxes and polishes, used in detailing services.
- Coordinated with vendors regarding purchasing materials needed for auto detailing services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
Vehicle Inventory Manager
NGFF Automotive
McKinney
11.2024 - Current
- Managed inventory levels to ensure product availability and reduce stockouts.
- Coordinated regular audits to maintain accurate inventory records and compliance.
- Implemented inventory management systems for tracking stock movements efficiently.
- Analyzed supply chain data to optimize ordering processes and minimize waste.
- Monitored inventories on computer to generate accurate reports.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Created reports on inventory levels, trends, costs, deliveries. for upper management review.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
ASSISTANT MANAGER
Oasis Auto Spa
McKinney
08.2023 - 09.2024
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of job responsibilities.
- Communicated regularly with customers to gain insights into their needs.
TEAM LEAD
Sparky's Car Wash
McKinney
01.2023 - 07.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored team performance against targets, taking corrective action where necessary.
- Identified opportunities for process improvements, implementing changes when required.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer concerns promptly, enhancing overall satisfaction with services provided.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
ASSEMBLER OF SOLAR SECURITY EQUIPMENT
STS 360
Carrollton
05.2021 - 12.2022
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Test assembled products for accuracy and functionality prior to final packaging.
- Operate machines such as drill presses and saws to cut or shape parts during assembly.
- Collaborate with team members to optimize workflow processes within the department.
AUTO DETAILER
Ishine Car Wash
Wylle
08.2020 - 02.2021
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, cloths, and buffing machines.
- Inspected vehicles for scratches or dents prior to detailing.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Hand-waxed surfaces of automobiles to provide a protective coating against sun damage.
- Applied conditioners to vinyl or leather seats to restore luster and suppleness.
- Shampooed carpets and upholstery in vehicles to remove stains and dirt.
- Scrubbed wheels and fires with special cleaning solutions for a glossy shine.
Education
High School Diploma -
Community High School
Nevada, TX05.2022
Associate of Applied Science - Cyber Security
Collin County College
Plano, TXSkills
- Data entry
- Problem solving
- Supervision and leadership
- Filming
- Video production
- Building gaming computers and desktops
- Technical and mechanical knowledge of solar surveillance equipment
- Recruiting and interviewing
- Sales growth
- Marketing tactics
- Team leadership
- Effective communication
- Process improvement
- Data analysis
- Inventory management
- Performance optimization
- Conflict resolution
- Employee training
- Customer relationship management (CRM)
- Partnership marketing
- Brand promotion
- Business development
- Public and media relations
- Staff management
- Digital marketing
- P&L management
Certification
- Adobe Certified Associate - Premiere Pro, 05/2019 to 12/2022
- Adobe Certified Associate - Photoshop, 05/2019 to 12/2022
Activities
- Side business building gaming computers
- Going to College part time/working full time
- Bought and sold gaming computers
- Owned own car detailing business at 15
- Co Owned Power Washing Business
Timeline
Marketing Manager
NGFF Automotive
11.2024 - Current
Detailer Manager
NGFF Automotive
11.2024 - Current
Vehicle Inventory Manager
NGFF Automotive
11.2024 - Current
ASSISTANT MANAGER
Oasis Auto Spa
08.2023 - 09.2024
TEAM LEAD
Sparky's Car Wash
01.2023 - 07.2023
ASSEMBLER OF SOLAR SECURITY EQUIPMENT
STS 360
05.2021 - 12.2022
AUTO DETAILER
Ishine Car Wash
08.2020 - 02.2021
High School Diploma -
Community High School
Associate of Applied Science - Cyber Security
Collin County College
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