Harrison Stone

Business Growth & Management:

• Grew annual revenue from $0 to $2.3 million within five years.
• Expanded team from 1 to 15 employees, overseeing recruitment, training, and development.
• Managed overall business expenses, increasing profitability year over year.

Sales & Marketing:

• Created and implemented systems to increase prospects.
• Managed sales pipeline, upselling services & increasing scope of work on most jobs.
• Received Sales Performance Awards from SERVPRO Industries in 2021, 2022, and 2023.
• Negotiated contracts with clients for services rendered by the company.
• Organized events such as Lunch & Learns or Trade shows in order to promote brand awareness.

Operations & Process Improvement:

• Developed processes to enhance staff efficiency and task management.
• Oversaw project managers in reconstruction, ensuring quality assurance and budget adherence.
• Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
• Managed daily operations of the business, including staff, sales, inventory, and accounting.

Financial Management:

• Managed sales budgets and marketing expenditures.
• Conducted financial reporting and accounting, improving financial transparency.
• Directed financial health of company by reviewing P&Ls, Balance Sheets, and statements to implement changes in operations resulting in greater profits.

• Created and implemented systems and strategies to increase prospects and meet goals.
• Managed the sales pipeline by educating and persuading potential franchisees.
• Managed sales budgets.
• Ensured proper forms and documents were collected and processed to allow potential franchisees to be considered for business ownership.