Harrison Wischnewsky
McKinney,TX
Summary
Organizational problem-solver with team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize engagement and performance. My main goal is to get as much customer service experience as I can, and when the opportunity arises, to push myself out of my own comfort zone as much as possible and to grow both socially and professionally in a business setting.
Overview
7
7
years of professional experience
Work History
Service Advisor
Stonebriar Chevrolet
Frisco, TX
01.2024 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
Internal Service Advisor
Mercedez Benz of Plano
Plano, TX
10.2022 - 12.2023
- Worked with the sales team and sales managers in order to certify used Mercedes vehicles
- Communicated repair information to sales managers in collusion with the internal technician team
- Made clear the standard of what a certified vehicle should look like and maintained that standard
- I had the chance to start my career in service writing in the internal team for Mercedes, giving me the opportunity to learn the In's and Outs of creating and managing repair orders, opening the door to a field I look forward learning more about and growing into.
Loan Car Department
Mercedes Benz of Plano
Plano
09.2020 - 11.2022
- Resolved customer complaints regarding loan car items or services in a timely manner.
- Working here has taught me to be very mindful when signing out customers while keeping track of other responsibilities
- Such as keeping track of vehicle deliveries, setting up customer Alto shuttle rides both to and from the dealership, setting customers up with loan cars and assisting any questions a customer may have over the phone.
Valet
Mercedes Benz of Plano
Plano
07.2018 - 09.2020
- I then was given the opportunity to valet at Mercedes
- This is where I was given plenty of customer service experience due to working in such a high volume setting
- My job requirements included greeting customers to find their appointments and respective service advisor, Topping off washer fluid, adjusting tire pressure, and finally parking or moving cars from both the service drive and the cleaned cars from wash.
- Assisted customers with their luggage to and from their vehicles.
- Greeted customers and opened doors for them upon arrival.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
Car Wash
Mercedes Benz of Plano
Plano
09.2017 - 07.2018
- I began at Mercedes in the car wash
- Cleaned rims and tires with brushes or power sprayers.
- Performed exterior car wash services, such as hand-washing, waxing, buffing, polishing, and drying cars.
- Polished chrome trim pieces on automobiles with a variety of polishes and waxes.
Education
McKinney Boyd Highschool
Skills
- Customer service (8 years)
- Delivery driver experience (4 years)
- Valet parking (2 years)
- Car wash (1 year)
- Guest Services
- Shuttle Driving
- Commercial Cleaning
- Professional and Courteous
- Fast learner
- Training oriented
- Dealership Experience (6 years)
Timeline
Service Advisor
Stonebriar Chevrolet
01.2024 - Current
Internal Service Advisor
Mercedez Benz of Plano
10.2022 - 12.2023
Loan Car Department
Mercedes Benz of Plano
09.2020 - 11.2022
Valet
Mercedes Benz of Plano
07.2018 - 09.2020
Car Wash
Mercedes Benz of Plano
09.2017 - 07.2018
McKinney Boyd Highschool
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