Harrley Pennington
Mandan,ND
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Service Representative III
Capital Credit Union
Bismarck, ND
11.2020 - Current
- Assisted members with account inquiries and service requests, ensuring prompt resolution of issues while fostering strong relationships and trust.
- Processed transactions efficiently, maintaining compliance with credit union policies and procedures and ensured accurate cash handling.
- Delivered comprehensive training to members regarding products and services, promoting informed decision-making in financial services.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Identified and resolved discrepancies and errors in member's accounts.
- Executed complex transactions, including wire transfers and electronic fund transfers.
- Resolved customer concerns regarding compromised debit cards and efficiently processed requests for new credentials.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff and members alike.
- Managed high-volume inbound calls, ensuring timely and accurate responses to customer inquiries.
Barista
Brick Oven Bakery
Bismarck, ND
08.2019 - 12.2019
- Prepared high-quality espresso beverages while ensuring consistency in taste and presentation.
- Maintained cleanliness of workstations and equipment to comply with health and safety regulations.
- Collaborated with team members to create a positive work environment that promoted teamwork and communication.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Managed cash register operations, ensuring accurate transactions and efficient service.
Sales Associate
Bath and Body Works, Limited Brands
Bismarck, ND
09.2017 - 05.2019
- Assisted customers in product selection, providing expert knowledge to improve satisfaction and drive sales.
- Managed inventory levels, ensuring optimal stock availability for product displays and customer needs.
- Engaged with customers at the entrance, creating a welcoming ambiance that encourages a pleasant shopping experience.
- Developed strong product knowledge, enabling efficient assistance in customer inquiries and decision-making processes.
- Increased store sales by effectively upselling products and suggesting complementary items to customers.
- Solved customer challenges by offering relevant products.
Childcare Teacher
Jan's Little Jewels
Lincoln, ND
09.2016 - 09.2017
- Supported daily activities, ensuring a safe and nurturing environment for all children.
- Enhanced creativity among children with diverse arts and crafts projects.
- Assisted with lesson planning, adapting materials to meet diverse learning needs.
- Collaborated with parents to discuss children's progress and address any concerns effectively.
- Organized small groups of children while transitioning to and from outdoor play.
- Logged information regarding naps, feedings, and any medications administered.
Education
High School Diploma -
Bismarck High School
Bismarck, ND05.2018
Skills
- Member service
- Fraud detection
- Safe and vault operations
- Financial transactions
- Issue resolution
- Product recommendations
- Database maintenance
- Strong work ethic
- Friendly
- Positive
- Trustworthy and honest
- Notary Services
Accomplishments
- Achieved the Service Excellence award in 2022
- Received a Certificate of Appreciation celebrating 5 years
- Step Forward Champion
Certification
- Certified Notary Public- Exp. 2027
Timeline
Member Service Representative III
Capital Credit Union
11.2020 - Current
Barista
Brick Oven Bakery
08.2019 - 12.2019
Sales Associate
Bath and Body Works, Limited Brands
09.2017 - 05.2019
Childcare Teacher
Jan's Little Jewels
09.2016 - 09.2017
High School Diploma -
Bismarck High School