Harry Brown
Baltimore,MD
Summary
Proven Warehouse Support Representative at Resco Defense, adept in technical support and communications, enhanced customer satisfaction through proactive solutions and team training. Skilled in regulatory compliance and efficient package handling, demonstrated at FedEx Ground. Achieves optimal results through teamwork and a keen understanding of technical processes, ensuring safety and efficiency in high-demand environments.
Offering solid foundation of interpersonal skills and keen ability to adapt and learn quickly. Brings understanding of effective communication and problem-solving techniques, ensuring seamless customer experience. Ready to use and develop communication and problem-solving skills in Warehouse Support Representative role.
Knowledgeable as a Warehouse Support Representative with solid background in providing effective customer support. Skilled in resolving complex issues efficiently, leading to increased customer satisfaction. Demonstrated ability to utilize communication and problem-solving skills to address client needs.
Results-oriented Support Manager offering eight years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Warehouse Support Representative
Resco Defense
12.2018 - 06.2024
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Managed approximately 20 in house emails, working closely with management to achieve satisfactory resolutions.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
- Participated in regular product training sessions to stay current on updates and enhancements.
- Created, prepared, and delivered reports to various departments.
Package Handler
FedEx Ground
07.2015 - 11.2018
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency daily by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates by 100% for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
Light Industrial Worker
Tessco Technologies Inc.
11.2014 - 06.2015
- Enhanced production efficiency by100% streamlining assembly processes and implementing time-saving techniques.
- Contributed to a safer work environment daily by strictly adhering to safety protocols and reporting potential hazards.
- Performed requested rework operations on non-compliant parts or components.
- Complied with environmental health and safety laws and regulations to prevent accidents and avoid mishaps.
- Operated various machinery proficiently, minimizing errors that could lead to costly repairs or delays in production schedules.
- Used correct personal protective equipment and maintained gear in good working condition.
Education
High School Diploma -
Frederick Douglass Senior High
2801 Gwynn Falls Parkway Baltimore, MD 21217 06.1977
Skills
- Communications support
- Technical support understanding
- Teamwork
- Regulatory compliance
- Package and ship material to customer specification
- Document information and archive documents
Certification
- First Aid Certification
- Bendi driver certified
- Honorable Discharge from the Marine Corps
- General Discharge from the Army National Guard
- Completion of Intermediate Computer Course
Retired from the state of MD as a Correctional Officer doing a variety of assignments
Hired in 1996 as a Correctional Officer 1 which entails keeping custody and control of residents of the Baltimore City Detention Center.
Conduct daily counts of residents assigned to your section. Giving each resident opportunities for medical,library,recreation,meals.
After working in that capacity for 10 yrs. I began working as a (Property Room Officer) receiving property,properly storing in secure warehouse locations, retrieving individuals property(when they were released)to be returned to them. Also generate weekly and monthly reports.
After that, I spent the remainder of my time with the state as a Medical Transport Officer, following all the protocols that were in place for our safety.
Timeline
Warehouse Support Representative
Resco Defense
12.2018 - 06.2024
Package Handler
FedEx Ground
07.2015 - 11.2018
Light Industrial Worker
Tessco Technologies Inc.
11.2014 - 06.2015
High School Diploma -
Frederick Douglass Senior High
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