Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Wexler

Valrico

Summary

Dynamic professional with a proven track record at Frontier Communications, enhancing customer engagement and retention through innovative problem-solving. Skilled in effective communication and quality management, I excel in analyzing complaint data to drive operational improvements, fostering customer loyalty and satisfaction. Committed to delivering exceptional service and strategic solutions.

Overview

24
24
years of professional experience

Work History

Executive Complaints

Frontier Communications
05.2006 - 06.2025
  • Directed strategic initiatives to enhance customer engagement and retention across service offerings.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Coordinated complaint resolution processes to enhance customer satisfaction and service quality.
  • Analyzed patterns in complaints to identify areas for operational improvement and efficiency.
  • Collaborated with cross-functional teams to implement solutions addressing systemic issues in service delivery.
  • Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.

Customer Service Representative

Sprint
02.2001 - 05.2006
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed complex customer interactions, ensuring satisfaction and timely resolution of issues.
  • Collaborated with cross-functional teams to address customer needs and streamline operations.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Jewlery Repair -

PETC Vocational
St. Petersburg, FL

High School Diploma -

Brandon High School
Brandon, FL
05-1990

Skills

  • Effective communication skills
  • Executive support
  • Customer-oriented
  • Quality management

Timeline

Executive Complaints

Frontier Communications
05.2006 - 06.2025

Customer Service Representative

Sprint
02.2001 - 05.2006

Jewlery Repair -

PETC Vocational

High School Diploma -

Brandon High School

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