Harry H. Roldan
Davenport,FL
Summary
Certified IT professional with CompTIA Security+, Network+, and Microsoft AZ900. Skilled in network management, cybersecurity fundamentals, and threat mitigation. Proficient in securing systems, troubleshooting issues, and ensuring compliance with industry best practices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Asset Protection
Target
11.2019 - Current
- Gain knowledge and proficiency in using the Zebra system (Target's handheld device for inventory management)
- Ensured compliance with all relevant regulations and company policies related to asset protection and loss prevention efforts.
- Educating team members on security protocols
- Maintained public safety by providing immediate response to alarms and emergency situations.
- Maintained knowledge of current industry trends and best practices through ongoing professional development and training opportunities.
- Provided exceptional customer service for visitors and employees while maintaining the highest level of security awareness.
- Ensured compliance with federal regulations by maintaining accurate records and documentation related to security operations.
- Conducted regular patrols to maintain visibility, deter potential criminal activity, and promote a secure environment for all occupants.
- Demonstrated adaptability in responding effectively to evolving threats or changing priorities within complex environments.
- Acted as a deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Investigated suspicious activities and people to maintain security of premises.
- Communicated with security teams and building supervisors using two-way radios, mobile phones and other technological devices.
Customer Service/Sales Representative/Cleaner
Planet Fitness
09.2017 - 08.2019
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Ensure Black Card Acquisition (premium membership) exceeded the classic membership (basic tier membership)
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Ensure compliance with New York tanning regulations
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Emptied wastepaper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Ensure all customer accounts are current, and their billing information is accurate and up to date.
- Emptied trashcans and transported waste to collection areas.
- Trained new employees in customer service, money handling and organizing strategies.
- Promote and sell MyTrack personal training program offered by Planet Fitness
- Conduct MyTrack assessments to guide members on using the equipment and help them get started with their new fitness program
- Track monthly sales, including tanning services and merchandise
Education
Cybersecurity Bootcamp -
University of Minnesota
Minneapolis, MN09.2023
Associates Degree - Business Management
Suny Orange
Middletown, NY12.2004
High school Diploma -
Minisink Valley High School
Middletown, NY06.2001
Skills
- SIEM management
- Network security
- Incident response
- Linux
- Wireshark analysis
- Risk assessment
- DNS
- DHCP
- Other protocols
- DNS, DHCP, and other protocols
Certification
- Security + (CompTIA), 10/01/2024
- Network + (CompTIA), 05/23/2025
- Microsoft AZ900, 06/05/2025
Timeline
Asset Protection
Target
11.2019 - Current
Customer Service/Sales Representative/Cleaner
Planet Fitness
09.2017 - 08.2019
Associates Degree - Business Management
Suny Orange
Cybersecurity Bootcamp -
University of Minnesota
High school Diploma -
Minisink Valley High School
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