Harry Jean-Simon
Darien,IL
Summary
Exceptionally driven professional with over ten years in diverse health care, customer service, financial coordinating services along with years of administrative services. Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient financial situations, scheduling software . Collaborative administrative professional with strong task prioritization and organizational skills. High-performing Bank Customer Service Representative with extensive experience providing exceptional service and support in fast-paced banking environment. Skilled in resolving customer issues, providing financial advice . Strong communicator and problem-solver committed to helping customers achieve financial goals.
Overview
11
11
years of professional experience
Work History
Patient Financial Coordinator
University Of Chicago Medicine
08.2017 - Current
- Improved patient satisfaction by efficiently addressing and resolving billing-related inquiries.
- Streamlined the payment process for patients by implementing user-friendly online payment options.
- Enhanced revenue collection with diligent follow-ups on outstanding balances and setting up payment plans for patients.
- Reduced claim denials, ensuring accuracy in insurance verification and pre-authorization processes.
- Facilitate the monthly billing process for the finance and revenue cycle teams with the result of ensuring all accounts are resolved in the Epic Work Ques per assigned deadlines
- Address patient billing concerns related to charge disputes and insurance coverage on HB and PB accounts
- Collect patient payments, issue refunds, apply discounts
- Send billing statements to attorney offices and third-party payers
- Process Financial Assistance applications, run Experian credit reports,
Patient Appointment Coordinator
University of Chicago Medicine
07.2015 - 07.2017
- Responsible for answering and responding to telephone calls received through the main telephone lines of the ambulatory practices
- Obtain, verify, and input demographic, insurance and referring physician information through EPIC
- Document messages electronically using appropriate medical terminology
- Triage calls per protocol and assist callers in a manner consistent with the Ideal Patient Experience approach and philosophy
- Achieve performance and service targets and metrics.
- Improved patient satisfaction by efficiently scheduling and confirming appointments.
- Facilitated smooth patient flow by coordinating check-in, insurance verification, and payment processing procedures.
Lead Guest Service Ambassador
University of Chicago Medicine
01.2013 - 06.2015
- Initiated greetings and positive interactions with patients, visitors, and staff
- Provided a welcoming impression and convey clear, precise information and directions in person or via telephone
- Assisted in fielding calls/correspondence from constituents and processed complaints or disputes and ensured problem resolution, with a positive attitude
- Ability to work with diverse staff and management groups in a sophisticated organization
- Escorted patients, staff and visitors to their destination of service or specialty, while at the University of Chicago Medicine
- Tours of the University of Chicago Medicine
- Provides direct support to patients and visitors by referring them to Patient Relations.
Sales Manager/ Marketing Intern
Nike Chicago
09.2012 - 01.2013
- Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales
- Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting
- Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning
- Serve as a product knowledge resource for consumers and level associates
- Educate for developmental advancement; specialized knowledge about selling, Nike products and culture, sales and service techniques
- Assist Leads, Senior Associates, and Managers in training entry level associates
- Assist with loss prevention efforts by providing proactive customer service.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
No Degree - Business
Olive-Harvey College
Chicago, IL01.2010
Certificate / Diploma: Emergency Medical Technician - Emergency Medical Technology
South Suburban College
South Holland, IL01.2007
Skills
- Standard software Windows
- Microsoft Word
- Excel
- PowerPoint
- EPIC
- Kronos
- RL Solutions
- Email and web searches
- Electrical Troubleshooting
- Machine Learning
- Safety Protocols
- Attention to Detail
- Equipment Operator Training
- Equipment Setup
- Payment Processing
- Loan Processing
- Cash Management
Accomplishments
- GSA of the quarter as well as GSA of the year runner up.
- First Case Surgery Captain
- Conference Center Captain
- Tour guide of the Center for Care and Discovery.
- Facilitator of our Diversity and inclusion classes.
- Exceptional evaluations
Known Languages
- French
- Creole
Additional Experiences
Studied Financial Literacy in the past 4 years
References
AVAILABLE UPON REQUEST
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Patient Financial Coordinator
University Of Chicago Medicine
08.2017 - Current
Patient Appointment Coordinator
University of Chicago Medicine
07.2015 - 07.2017
Lead Guest Service Ambassador
University of Chicago Medicine
01.2013 - 06.2015
Sales Manager/ Marketing Intern
Nike Chicago
09.2012 - 01.2013
No Degree - Business
Olive-Harvey College
Certificate / Diploma: Emergency Medical Technician - Emergency Medical Technology
South Suburban College
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