Harry Love II
Scottsdale,AZ
Summary
With extensive experience in managed healthcare, pharmacy benefit management (PBM), and healthcare services, I excel in strategic planning, operational management, and problem-solving. I have successfully led large cross-functional teams and implemented cost-effective solutions to improve service quality and efficiency. My expertise in healthcare regulations and systems has driven significant advancements in patient care and operational performance. By building strong stakeholder relationships and leveraging analytical skills, I consistently identify opportunities for impactful change.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Implementation Manager
UnitedHealthcare-Community & State
01.2023 - Current
- Lead Greenfield and Rebid Medicaid Health Plan projects worth $1M–$5M, where I ensure every initiative is delivered on schedule and within budget.
- Guide large cross-functional teams to set clear project goals, structure governance, and refine workflows—driving scalability and elevating customer satisfaction.
- Design and manage project reporting tools that I use to analyze trends, resulting in a 25% boost in plan utilization.
- Resolve provider, member, and regulator concerns by diving into metrics and trends, always focusing on full compliance and continuous improvement.
- Serve as the primary contact for the local Health Plan leadership, owning state requirements, projects, and service execution to drive regulatory success.
- Spearhead innovation and productivity efforts across Medicaid, Dual Special Needs, and Long-Term Services and Supports programs, continuously seeking ways to improve affordability and outcomes.
Value Stream Engineer
Optum-Optum Technology
08.2019 - 01.2023
- Managed 13 projects, including three concurrent initiatives focused on growth and regulatory technology, with budgets ranging from $100K to $5M, using Agile methodologies in the Community & State IT Portfolio.
- Acted as the Information Technology primary liaison with State and Health Plan leadership, translating strategic objectives into actionable project plans and ensuring solutions meet both regulatory and operational needs.
- Partnered with Implementation & Business Alignment teams to synchronize roadmaps, proactively identify cross-functional dependencies, and streamline execution across departments.
- Worked closely with Health Plan Leadership and stakeholders to define clear roadmaps and priorities, monitor velocity and quality metrics, and coach teams on Agile principles.
IT Scrum Master
Optum-Optum Technology
11.2017 - 08.2019
- Led 65 Information Technology projects (21 concurrently) in Regulatory, Growth, and Operational areas for C&S Finance, managing budgets from $100K to $3M using Waterfall and Agile methods.
- Guided Agile Transformation initiatives, coaching CSP Facets teams and leadership on Agile adoption, and aligning the organization with best practices.
- Facilitated core Scrum ceremonies—sprint planning, daily stand-ups, sprint reviews, and retrospectives—removing barriers to enable team productivity and focus.
- Collaborated closely with business leaders, product owners, vendors, and technical teams, translating strategic priorities into clear project requirements and adapting quickly to scope changes.
- Continuously tracked project metrics, budgets, and timelines, delivering transparent status updates to leadership and escalating risks and issues for prompt resolution.
Sr. Systems Analyst
Optum-Optum Technology
10.2015 - 11.2017
- Led targeted process improvement projects, achieving a significant reduction in application defect rates by almost 20% over two years through stage gate and cross-functional reviews.
- Designed and executed data management strategies involving the writing and querying of large datasets, leveraging SQL, ETL processes, and reporting tools to uncover business insights and support operational decisions.
- Evaluated and mapped current business processes to identify inefficiencies, proactively recommending solutions that aligned with strategic organizational goals.
- Acted as the main liaison between technical teams, business partners, and third-party vendors, translating complex requirements into clear, actionable system improvements.
- Authored and maintained detailed documentation of workflows, system interfaces, technical specifications, and large-scale data procedures to ensure transparency and compliance with organizational standards.
Education
MBA - Healthcare Administration
Benedictine University
MSPA - Predictive Analytics
Northwestern University
MS - Information Systems
University of Phoenix
BSc. - A.A. Studies
Eastern Illinois University
Skills
- Medicaid Health Plan Implementation
- Operational Performance Management
- Regulatory Compliance
- Project Management (Greenfield & Rebid)
- Cross-functional Collaboration
- Stakeholder Relationship Building
- Process Improvement and Optimization
- Data Analysis and Reporting
- Problem Resolution and Client Service
- Agile Methodologies
- Technology Integration for Regulatory Solutions
- Innovation in Health Plan Delivery
Accomplishments
Performance Awards: Diamond (2024 – Mar., Aug., Sep., and Nov.), (2025 – Apr.)
Certification
- PMI – Project Management Professional Certification (PMP), #1977573
- Professional Scrum Master (PSM I), Scrum.org
- Business Systems Analysis Certificate (BSAC), Inquestra Learning, #8981
- SAFe 5 Agilist (SA), #57607470-0582
- SAFe 4 Agilist (SA), #47521830-8923
- Six Sigma Green Belt Online Course, Vision Training Systems
Timeline
Sr. Implementation Manager
UnitedHealthcare-Community & State
01.2023 - Current
Value Stream Engineer
Optum-Optum Technology
08.2019 - 01.2023
IT Scrum Master
Optum-Optum Technology
11.2017 - 08.2019
Sr. Systems Analyst
Optum-Optum Technology
10.2015 - 11.2017
MSPA - Predictive Analytics
Northwestern University
MS - Information Systems
University of Phoenix
BSc. - A.A. Studies
Eastern Illinois University
MBA - Healthcare Administration
Benedictine University
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