Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hi, I’m
Harry Lucas
Biloxi,MS
Summary
Overview
23
years of professional experience
Work History
LTC Enterprises LLC Dunbar , Wv
Owner/Sales Consultant
01.2024 - Current
Job overview
- Performed maintenance and reconducting work in varied weather conditions.
- Maintained solid safety record with no OSHA-recordable incidents.
- Observed company safety rules and regulations to minimize workplace accidents and reduce electric shocks.
- Responded to emergencies and outages that required additional labor and assistance for repairs.
- Worked on both dead and energized lines.
- Performed powerline maintenance by cleaning and lubricating components and replacing worn parts.
- Recorded accurate measurements for installed new power lines and poles.
- Proved successful working within tight deadlines and a fast-paced environment.
- Inspected power lines and poles for signs of damage or wear, interference, and degradation, and reported findings to supervisor.
- Applied effective time management techniques to meet tight deadlines.
Lucas Tree Services LLCSpencer, Wv
Owner/Consulting Arborist
03.2017 - 01.2024
Job overview
- Demonstrated tree-health science experience by delivering fact-based solutions to specific arboricultural concerns.
- Felled trees carefully to avoid damage to property and landscape.
- Followed safety protocols in accordance with OSHA standards and good practices for tree care.
- Advised customers on proper tree or shrub care to promote healthy growth and improve appearance.
- Identified plant diseases and researched methods for mitigation.
- Chose and executed suitable topping and pruning cuts for healthy tree growth.
- Loaded and unloaded trucks and trailers.
- Maintained work vehicles and equipment.
- Supported landscaping operations in various locations using design and functionality as paramount principles.
- Used chainsaws, hand saws and extended saws to assist in creation of customer visions.
- Performed basic tree pruning, watering and fertilizing.
- Cleared grounds of limbs, snow and trash.
Tree Service ManagementKingwood, TX
Tree Climber
01.2015 - 07.2017
Job overview
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Chopped and trimmed trees and operated chipping equipment for limbs.
- Removed dead and excess branches from trees.
- Advised customers on proper tree or shrub care to promote healthy growth and improve appearance.
- Chose and executed suitable topping and pruning cuts for healthy tree growth.
- Followed safety protocols in accordance with OSHA standards and good practices for tree care.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
Telespectrum WorldwideSacramento Ca, CA
Customer Service Manager
02.2010 - 12.2014
Job overview
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Lucas Construction LLCDanville, Wv
Owner /Machine Operator
08.2005 - 12.2009
Job overview
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Operated power equipment to move materials and promote job efficiency.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Inspected tools and equipment to maintain safety and efficiency.
- Provided labor support to carpenters, masons and other skilled trades.
- Operated forklifts and boom lifts to complete various tasks.
Kingston Mining LLCMossy,, Wv
Roof Bolter Operator
04.2001 - 07.2005
Job overview
- Closely monitored and recorded locations, mining progress, and safety conditions.
- Stayed alert to hand signals, markings and grade stakes while operating machinery to prevent incidents.
- Checked machinery for safety, protecting personnel, and equipment from harm.
- Onboarded new employees by instructing in use of equipment, as well as company policies and procedures, to enhance performance.
- Inspected work areas for hazards and successfully performed over [Number] methane gas checks.
- Repositioned heavy and specialized machines to make new cuts and paths.
- Used crowbars and pickaxes to remove materials from rock faces.
- Conducted air tests to monitor safety and quality of workspaces.
- Worked effectively and safely on team of [Number] [Type] miners.
- Replaced worn or broken cutting tools on machinery.
Education
Harts High School Harts, WV
High School Diploma
07-1998
University Overview
Skills
- Escalation Handling
- Call Center Management
- Technical Support
- Service Delivery Optimization
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner/Sales Consultant
LTC Enterprises LLC
01.2024 - Current
Owner/Consulting Arborist
Lucas Tree Services LLC
03.2017 - 01.2024
Tree Climber
Tree Service Management
01.2015 - 07.2017
Customer Service Manager
Telespectrum Worldwide
02.2010 - 12.2014
Owner /Machine Operator
Lucas Construction LLC
08.2005 - 12.2009
Roof Bolter Operator
Kingston Mining LLC
04.2001 - 07.2005
Harts High School
High School Diploma
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