Harry McDonald
Beaumont
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Cable Technician
ITG Communications
Beaumont, TX
12.2025 - Current
- Direct-Facing Customer Service: Serve as the primary face of the company, providing professional, empathetic, and solution-oriented service directly inside customer premises.
- Client Education: Empower users by translating complex technical setups into clear instructions, teaching customers how to operate routers, modems, and set-top boxes to minimize repeat service calls.
- Technical Installation: Efficiently deploy and test hybrid fiber-coaxial network equipment from the tap to the home, ensuring high-quality signal performance.
- Reporting: Maintain meticulous digital logs and paperwork regarding service calls, customer feedback, and hardware inventory.
Finish Area Operator
Optimus Steel
Vidor, TX
05.2024 - 11.2025
- Process & Quality Control: Operated an HMI-controlled Stelmor deck to actively monitor continuous steel production, consistently meeting rigorous quality metrics for 60+ coils of wire/rebar per hour.
- Precision Manufacturing: Managed hydraulic cutting shears for precise trimming and packaging; conducted strict process checks that resulted in zero defects for customer shipments.
- Heavy Equipment Operation: Safely operated 10-ton overhead cranes and assisted with rolling mill stand changeovers, reducing operational downtime in a high-volume manufacturing environment.
Customer Service / Claims, Appeals & Grievances Agent
Provalus
Jasper, TX
05.2023 - 05.2024
- Escalation Resolution: Managed complex billing, insurance coding, and claims disputes, achieving a 98% first-contact resolution rate and slashing escalations by 15% through calm, clear communication.
- Appeals & Investigations: Investigated denied or pended dental insurance claims, working closely with policyholders to resolve grievances while maintaining strict regulatory documentation.
- High-Volume Support: Fielded 30+ detailed customer inquiries daily, translating intricate insurance policies into easily digestible terms for anxious or frustrated clients.
Mason's Helper
Mull Masonry
Beaumont, TX
04.2022 - 05.2023
- Facilitated the construction of 20+ commercial and residential structures by mixing mortar, operating power cutting tools, and erecting safe scaffolding.
Boilermaker (Contract)
Performance Contractors
12.2016 - 09.2022
- Maintained, repaired, and inspected critical refinery process equipment (tanks, boilers, heat exchangers, and towers) under strict industrial safety protocols.
Maintenance Technician
Mid-Jefferson Hospital
Nederland, TX
03.2012 - 12.2016
- Maintained 100% facility uptime by diagnosing and repairing industrial air handlers, VOIP communication networks, plumbing, and electrical systems.
Operations & Customer Service Representative
City of Daisetta
Daisetta, TX
- Public-Facing Service: Handled direct, daily communication with city residents and utility customers, addressing service complaints, answering infrastructure inquiries, and resolving billing issues with transparency and professionalism.
- Municipal Infrastructure: Managed dual responsibilities of customer issue resolution alongside technical hands-on duties as a certified Water/Wastewater and Natural Gas Operator.
Education
High School Diploma -
Hamshire-Fannett High School
Hamshire, TX05-2004
Skills
- Customer Relations & Support: First-Contact Resolution (FCR), Escalation Management, Appeals & Grievances, Client Education, Public Relations
- Industrial Operations: Process Monitoring & Control, HMI/PLC System Operation, 10-Ton Overhead Crane Operation, Hydraulic Systems
- Problem Solving & Maintenance: Technical Troubleshooting, Preventative Maintenance, Quality Control & Inspection, Safety Compliance (OSHA)
- Communication & Documentation: Public/Municipal Interaction, Digital Reporting, Regulatory Compliance, Cross-Functional Collaboration
Certification
Municipal Water/Wastewater Operator | Natural Gas Operator | 10-Ton Overhead Crane Operator
Timeline
Cable Technician
ITG Communications
12.2025 - Current
Finish Area Operator
Optimus Steel
05.2024 - 11.2025
Customer Service / Claims, Appeals & Grievances Agent
Provalus
05.2023 - 05.2024
Mason's Helper
Mull Masonry
04.2022 - 05.2023
Boilermaker (Contract)
Performance Contractors
12.2016 - 09.2022
Maintenance Technician
Mid-Jefferson Hospital
03.2012 - 12.2016
Operations & Customer Service Representative
City of Daisetta
High School Diploma -
Hamshire-Fannett High School