Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harry Northington Ii

Ryan,OK

Summary

Friendly detail-oriented, organized and meticulous employee. Expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

17
17
years of professional experience

Work History

Customer Service and Technical Support Rep.

Concentrix
Ryan, OK
03.2022 - 11.2023
  • Troubleshot customer inquiries related to software and hardware issues.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Documented all activities related to technical support including processes, updates, changes made.

Construction and Dump Truck Driver

4K Companies, LLC
Jacksboro, TX
01.2021 - 03.2022
  • Loaded dump truck with materials from site stockpile, ensuring proper weight distribution and safety regulations were followed.
  • Delivered construction materials such as asphalt, gravel, sand or dirt to work sites as directed by supervisor.
  • Contributed to the company's reputation for efficiency and reliability by consistently meeting or exceeding project deadlines.
  • Followed established routes and time schedules in order to meet customer delivery requirements.
  • Maintained logs of working hours and of vehicle service or repair status, following applicable state and federal regulations.

Kitchen Lead

Texas Roadhouse
Jacksonville, NC
01.2007 - 11.2012
  • Managed daily kitchen operations, including scheduling, budgeting, and equipment maintenance.
  • Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Trained new staff on food preparation and safety procedures.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Ensured compliance with local health department regulations.

Education

High School Diploma -

Jacksonville High School
Jacksonville, NC
05-2003

Skills

  • Online Chat Support
  • Tracking and Documentation
  • Issue Troubleshooting
  • Computer System Diagnostics Software
  • Customer Success Management
  • Remote Technical Support
  • Training Abilities

Timeline

Customer Service and Technical Support Rep.

Concentrix
03.2022 - 11.2023

Construction and Dump Truck Driver

4K Companies, LLC
01.2021 - 03.2022

Kitchen Lead

Texas Roadhouse
01.2007 - 11.2012

High School Diploma -

Jacksonville High School

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Harry Northington Ii