Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Cody Winn

Lehi,UT

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Support Rep

Lowe’s of Lehi
Lehi, USA
10.2021 - Current
  • Delivered prompt, personalized support to diverse customers with various concerns in-person and via phone.

Customer Support Rep

BYU-Pathway Connect
08.2020 - 07.2021
  • Solved a variety of issues for a multitude of people around the world, via chat and e-mail interactions

Cashier

Lowe’s of Lehi
Lehi, USA
08.2017 - 10.2019
  • Delivered prompt, personalized support to diverse customers with various concerns in-person and via phone.

Customer Support Representative

Silhouette America
Lehi, UT
08.2015 - 05.2016
  • Addressed an array of customer concerns, focusing on installation and hardware questions.
  • Boosted client loyalty and satisfaction, enhancing company reputation.

Floor Crew

Megaplex Theatres
04.2012 - 10.2013
  • Was responsible for the maintenance of theatres, lobbies, and hallways
  • Assisted guests with concerns from messes to finding their theatres

Education

Bachelor of Arts - History

Utah Valley University
Orem, UT
12-2026

Associate of Science - General Studies

BYU-I
07.2021

High School -

Lehi High School
Lehi, UT
01.2011

Skills

  • Customer service excellence
  • Online chat support
  • Problem-solving
  • Word Processing
  • Excel
  • Inbound call answering

Certification

  • Interplay Learning Academy | Certifcate - Appliance Repair - 2024
  • Interplay Learning Academy | Certifcate - Electrical - 2024
  • CareerSafe | OSHA 10-hour Construction Certified - 2024
  • UVU | Certificate of Proficiency - Japanese Language - 2024

Languages

Japanese
Native/ Bilingual
Welsh
Native/ Bilingual

Timeline

Customer Support Rep

Lowe’s of Lehi
10.2021 - Current

Customer Support Rep

BYU-Pathway Connect
08.2020 - 07.2021

Cashier

Lowe’s of Lehi
08.2017 - 10.2019

Customer Support Representative

Silhouette America
08.2015 - 05.2016

Floor Crew

Megaplex Theatres
04.2012 - 10.2013

Bachelor of Arts - History

Utah Valley University

Associate of Science - General Studies

BYU-I

High School -

Lehi High School

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Cody Winn