Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Davis

Cincinnati

Summary

To obtain a position with a growing and progressive company that can utilize my skills

Experienced with resolving customer inquiries efficiently and effectively. Utilizes strong communication skills to ensure customer satisfaction. Track record of adaptability and teamwork in dynamic environments.

Overview

9
9
years of professional experience

Work History

Customer Support Rep

Spectrum
09.2017 - 02.2019
  • Contribute to high-level of customer satisfaction by constantly maintaining friendly attitude
  • Educate callers on resolution options and work together on chosen method. Use several computer programs to provide accurate information to customers.
  • Refer difficult issues to upper management
  • Record all messages and deliver in a timely fashion
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Collections

Alliance Data
10.2016 - 07.2017
  • Work with customers to quickly resolve payment issues for multiple retailers. Called customers to get payments.
  • Update database with information quickly and efficiently
  • Use technology efficiently to increase communication across departments

Paint specialist

Home depot
03.2010 - 10.2016
  • Assisted customers with paint types, color selection and additional items needed to complete the project.
  • Demonstrate extensive field knowledge through efficient problem resolution
  • Perform general clerical tasks and administrative responsibilities as needed

Education

Associate - Applied business interior design

Antonelli College - Cincinnati
Cincinnati, OH
08.1995

Skills

  • Customer support specialist
  • Debt collection strategies
  • Service excellence
  • Effective sales techniques in retail
  • Time allocation planning
  • Accurate typing ability
  • Detail-oriented data entry
  • Automated calling solutions
  • Customer communication
  • Stock control
  • Clinical office operations management
  • Skilled in formatting and editing with Microsoft Word

Timeline

Customer Support Rep

Spectrum
09.2017 - 02.2019

Collections

Alliance Data
10.2016 - 07.2017

Paint specialist

Home depot
03.2010 - 10.2016

Associate - Applied business interior design

Antonelli College - Cincinnati

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